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timbr8ks
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Since you've provided a forum requesting feedback and suggestions, here's mine: my sense is that MyPlesk is an empty shell designed to provide certain automated services and otherwise make money, but there appears to be no people behind the scenes. I sent a support question to MyPlesk in early March that took nearly three weeks for a response. Now, I'm unable to purchase an SSL certificate via MyPlesk, and I can't get a response by email (sent to [email protected]) or by the MyPlesk forum, which in theory is moderated by someone named Anton. I even tried to send a message directly to Anton, but it has not been answered. When that failed, I tried sending email directly to [email protected], but I've had no response there, either.
My Plesk is integrated with the Plesk system. When it works, it's fine. But if you're not going to support the product, my recommendation is that you remove it. Frankly, such poor service through MyPlesk raises doubts about the entire SWSoft company. It's simply another example of a company that places no value on good customer service, an increasingly common and disappointing trend.
My Plesk is integrated with the Plesk system. When it works, it's fine. But if you're not going to support the product, my recommendation is that you remove it. Frankly, such poor service through MyPlesk raises doubts about the entire SWSoft company. It's simply another example of a company that places no value on good customer service, an increasingly common and disappointing trend.
