Resolved I'm unable to connect to RoundCube

[FAB]

Hi all, does anybody has an idea about this issue?

I can not get logged at all to roundcube (see attached)(and yes the pwd is the right one)
I have the same problem with all the emails addresses.

I'm getting: Your session is invalid or expired

So IDK what to do, really...

Do you think I should switch to qmail?


(this post is continuing the issue I've been having with postfix for several days: https://talk.plesk.com/threads/smtp...ntication-roundcube.343840/page-2#post-829869)

 

[UFHH01]

Hi FAB,

new thread ... SAME ( ) recommendations: => Please help people willing to help you by providing ALL related informations.

Suggestions, if you have issues, which are "webmail" - related:

• What is the output of the command

  plesk version

• Which PHP - handler do you use for your domain? => Home > Subscriptions > YOUR-DOMAIN.COM > PHP Settings
• What is the version of your vendor PHP version?

  php -v

• Could you pls. provide possible log - entries from your related PHP - version? => pls. check /var/log/ for related logs!
• Could you pls. provide possible log - entries from your currently used webmailer - software?
  

  /var/log/psa-horde
  
  or
  
  /var/log/plesk-roundcube

• When you use roundcube, you have an additional "php.ini" - setting, which is named => /usr/share/psa-roundcube/config/php.ini.tpl - pls. attach this file in your next post.
• Did you add additional modules / extensions to your used PHP - version?
• Did you consider to switch to "Horde", to see if you are experiencing the same described issue there?

• Just to be sure, that your mail - server is not your root cause, pls. consider to use an eMail - Client as well and test to send and receive eMails over the desired eMail - client and report back with your test - results.
• Just to be sure, that your current used browser is not the root cause of your issue, did you consider to test the login with different browsers and if "yes", which ones?

In addition, pls. note, that you are able to change the log - level, when you use "Roundcube". These settings are defined at => /usr/share/psa-roundcube/config/defaults.inc.php and start at:

...
// ----------------------------------
// LOGGING/DEBUGGING
// ----------------------------------
...

It could help to change the log - level, in order to investigate issues/errors/problems. ​

• It might help as well, to post your current used => /usr/share/psa-roundcube/config/defaults.inc.php as attachment for further investigations.

Now back to your questions:

Do you think I should switch to qmail?

Feel free to change from "postfix" to "qmail" at any time to compair the behaviour, but pls. be informed, that your described issue is definetely not related to the mail - server - software.

... and did you already changed the time/date - settings as suggested?

the following will not solve your initial issue, but should help to get rid of your notices:

=> Roundcube warning in logs: It is not safe to rely on the system's timezone settings

 

[FAB]

Hi UFHH01,

I have some GOOD NEWS! lol

I solved this problem myself.

In all the modifs we did yesterday, we set to "true" both $config['force_https'] AND $config['use_https'] IN /usr/share/psa-roundcube/config/defaults.inc.php
$config['force_https'] = true;
$config['use_https'] = true;

BUT, according to this page:
Cannot login to Roundcube webmail. Invalid request no data was saved
at least one has to be set to false.
So I did:
$config['use_https'] = false;

Now A) I can log to RoundCube B) SMTP WORKS!!!!! (thanks for your help Uwe! )