• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

IMAP incoming email problems

Glen_Wisbey

New Pleskian
Hello,

I was hoping for some help I am having with an email issue.

I have a client with a dedicated server running. Spec below.

The problem I am having is with incoming email. When I set up a new email account it can take about 10 attempts to log on to the incoming mail server. Once it has connected it will be ok for a short while then I will get a connection error and no emails will come through.

This is happening across all platforms, PC / MAC / iPhone and iPad.

I am a web designer with limited knowledge of the setting up of the server and was looking for some help in regards to the set / setting up of the email server within plesk.

Many thanks

Glen



General
CPUGenuineIntel, Intel(R)Core(TM) i5-2400 CPU @ 3.10GHz
VersionParallels Plesk Panel v11.0.9_build110120608.16 os_Ubuntu 12.04
OSUbuntu 12.04.4 LTS
Key numberPLSK.02873817.0002
System Uptime: 60 day(s) 10:03


Hostname
IP address
OSUbuntu 12.04.4 LTS
Panel version11.0.9 Update #62
 
It is difficult to say something without technical details like error messages from Plesk maillog, results of troubleshooting, steps to reproduce, etc.
 
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