IMAP incoming email problems

[Glen_Wisbey]

Hello,

I was hoping for some help I am having with an email issue.

I have a client with a dedicated server running. Spec below.

The problem I am having is with incoming email. When I set up a new email account it can take about 10 attempts to log on to the incoming mail server. Once it has connected it will be ok for a short while then I will get a connection error and no emails will come through.

This is happening across all platforms, PC / MAC / iPhone and iPad.

I am a web designer with limited knowledge of the setting up of the server and was looking for some help in regards to the set / setting up of the email server within plesk.

Many thanks

Glen



General
CPUGenuineIntel, Intel(R)Core(TM) i5-2400 CPU @ 3.10GHz
VersionParallels Plesk Panel v11.0.9_build110120608.16 os_Ubuntu 12.04
OSUbuntu 12.04.4 LTS
Key numberPLSK.02873817.0002
System Uptime: 60 day(s) 10:03


Hostname
IP address
OSUbuntu 12.04.4 LTS
Panel version11.0.9 Update #62

 

[IgorG]

It is difficult to say something without technical details like error messages from Plesk maillog, results of troubleshooting, steps to reproduce, etc.