Importing Backup from Plesk 9.5.3 for Linux in Windows 9.5.2

[conqueror]

Hi,

i have a big problem, cause i have to import a backup from an 9.5.3 for Linux to a 9.5.2 for Windows.
I already imported the complete backup structure and Plesk recognizes and displays the backup.
But when i try to do a recovery from that backup i get the following error-message:

Fehler: pmm utility 'backup-sign' raised an exception. Error code is: -1
See pmmcli.log to find out detailed information on this

the log says:

197316: 2010-11-15 22:14:43,763 DEBUG --> <pmmcli.GetDumpsListAction object at 0x01D7A490>
197316: 2010-11-15 22:14:43,763 INFO stdin: <dump-list-query><dumps-storage-credentials storage-type="local"><root-dir>C:\Parallels\Plesk\Backup\</root-dir></dumps-storage-credentials><object-specification type="server" guid="DAD06EA3-C663-4F34-AD6C-56FA2FEEBC44" id="1" name="server"/></dump-list-query>
197316: 2010-11-15 22:14:43,793 INFO Packet succesfully validated.
197316: 2010-11-15 22:14:43,825 DEBUG <pmmcli.ActionRunner object at 0x01D7A6D0>: doActivity
197316: 2010-11-15 22:14:43,857 INFO Executing <subprocess[276208] 'C:\\Parallels\\Plesk\\admin\\bin\\pmm-ras --get-dump-list --type=server --guid=DAD06EA3-C663-4F34-AD6C-56FA2FEEBC44 --id=1 --name=server --session-path=C:\\Parallels\\Plesk\\PMM\\logs'>
197316: 2010-11-15 22:14:44,466 INFO Execution of <subprocess[276208] 'C:\\Parallels\\Plesk\\admin\\bin\\pmm-ras --get-dump-list --type=server --guid=DAD06EA3-C663-4F34-AD6C-56FA2FEEBC44 --id=1 --name=server --session-path=C:\\Parallels\\Plesk\\PMM\\logs'> finished successfully.
197316: 2010-11-15 22:14:44,466 DEBUG <pmmcli.GetDumpsListAction object at 0x01D7A490>: response
197316: 2010-11-15 22:14:44,466 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<dump-list>
<dump description="Server-Backup.
Erstellungsdatum: Nov 12, 2010 12:59 PM" owner-guid="b815c945-16bc-480f-931f-1e4ce1a0b287" name="info_1011121300.xml" owner-type="server" creation-date="1011121300" fullname="info_1011121300.xml" size="3937688033">
<dump-status dump-status="OK">
</dump-status>
</dump>
<dump description="Server-Backup.
Erstellungsdatum: Nov 7, 2010 01:32 PM" owner-guid="b815c945-16bc-480f-931f-1e4ce1a0b287" name="info_1011071333.xml" owner-type="server" creation-date="1011071333" fullname="info_1011071333.xml" size="4312501595">
<dump-status dump-status="OK">
</dump-status>
</dump>
</dump-list>
</data>
</response>

can anybody help me recovering this backup??
need help urgently!!!

thx a lot
con

 

[IgorG]

There is no any errors in your log. Do you have log with error messages?
I think that it would be much more faster and effectively to contact support team if it is really urgent for you. Forum is just place for discussions but not support helpdesk.