In most of cases it is result of previous upgrade try failure

[Timvh]

Hi All,

Having a blank login screen after upgrade to 10.3.0

Bootstrapper output:

Trying to check psa database... Trying to find psa database... version is 010120
DATABASE ERROR!!!
Previous product version is , but previous database
version is 010120. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

And:
Trying to start psa...
Stopping psa... done
Stopping mail handlers tmpfs storage
Starting psa... done
Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... not installed
Plesk: Starting Mail Server... already started
Starting mail handlers tmpfs storage
Starting psa... done

Seems he can't find the product ID anymore?

Is there some who could help me out?

Regards,

Timvh

 

[IgorG]

Version of Plesk is specified in following places:

1. In psa database:
# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select * from misc where param='version'"

2. In /usr/local/psa/version file

3. In version of installed psa package:
# rpm -q psa

If you have difference in these place - upgrade was not completed successfully and should be fixed manually. I suggest contact Parallels Support Team because fixing broken upgrade is not trivial task.

 

[Timvh]

Hi Igor,


I have only these files in /usr/local/psa/:


admin etc logrotate suexec
bin handlers pam_plesk_config tmp
bootstrapper handlers.default PMM var
core.version libexec share version.rpmsave

VI on core.version is: 10.12.0 CentOS 5 1012110629.18
VI on version.rpmsave: 10.3.1 CentOS 5 1013110726.09

I do not know exactly what you mean by:

3. In version of installed psa package:
# rpm -q psa

And what should I do here:

/usr/local/psa/version (2. In /usr/local/psa/version file)

Hope that you can help me out.

Tim

 

[Timvh]

Output of # mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select * from misc where param='version'":



+---------+--------+
| param | val |
+---------+--------+
| version | 010120 |
+---------+--------+

 

[Timvh]

What I figured out is the last thing I did before the Blank page was: yum remove gd.

After this was done I got the blank screen, maybe this is some usefull information.

Within the removal of "gd" some other programs such as "webalizer" was also deleted.

 

[IgorG]

Rename core.version to version and try upgrade again.

 

[Timvh]

Performed a:

Renamed core.version to version


Performed a:

/usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair

Output:

[root@bubba psa]# /usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.
===> Preparing upgrade
Stopping psa... done
Stopping mail handlers tmpfs storage
psa is stopped
Stopping psa... done
Stopping mail handlers tmpfs storage
===> Cumulative database upgrade has been started
===> Upgrade completed.
mknod: `/var/www/vhosts/chroot/dev/null': File exists
===> Cumulative upgrade has been started
===> Upgrade completed.
Stopping psa... done
Stopping mail handlers tmpfs storage
Starting psa... done
Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... not installed
Plesk: Starting Mail Server... already started
Starting mail handlers tmpfs storage
Starting psa... done

Congratulations!
All stages of the upgrade were successful.
psa is now running on your system.
To complete the system configuration process, please proceed to URL:
https://*****.nl:8443/ or
https://*****:8443/
Use 'admin' and '<YOUR ADMIN PASSWORD>' as login name and password.

Further, use the following commands to start and stop the system:
/etc/init.d/psa start and
/etc/init.d/psa stop respectively.

Still blank screen.

Plesk (or repair) create the core.version again:

VI core.version output:
10.12.0 CentOS 5 1012110629.18

VI version output:
10.3.0 CentOS 5 1012110629.18

But still the blank screen.

Our company is in the partner programm, can I call you?

Website says:

Partners have phone support included in their partnership agreement.

 

[IgorG]

No! After renaming file run /usr/local/psa/admin/sbin/autoinstaller for performing upgrade instead bootstrapper.

 

[Timvh]

So this is basically a upgrade/reinstall.

I choose for the 10.3.1 and tipical, but says:


Following amount of diskpace required in directories:
/root/parallels: 47.58 Mb.
/usr/local: 1500.00 Mb.
Total required: 1547.58 Mb, available 412.00 Mb.
You need to free up 1135.58 Mb.

Why does is need so much diskspace for the upgrade? or is there a specific bypass or some other upgrade process of command?

Do I really need to free diskspace?

 

[IgorG]

Yes, free disk space is required because all distributive packages will be downloaded to your server before starting installation/upgrade process.

 

[Timvh]

That worked!

Thank you very much Igor.

Regards,

Tim