Incoming settings fail for Outlook / Thunderbird

[DexiG]

Hello !



When i am trying to configure my e-mail in outlook 2010 / Thunderbird , the incoming Serveur dont respond (IMAP/POP3) , but for the outgoing , it works perfectly . Webmail is full functional .

i have this on Outlook :

http://imagizer.imageshack.us/v2/640x480q90/673/lXZV9M.jpg ; http://imagizer.imageshack.us/v2/640x480q90/537/kPuvmc.jpg

the Error log and my configuration for the mail serveur on PLESk interface :

http://imagizer.imageshack.us/a/img537/646/3yU1eJ.jpg

Does , The passage to '' Dovecot secure IMAP server with Sieve support '' instead of '' Courier IMAP server '' solve the problem ?

OS : Ubuntu 14.04.2 LTS // plesk 12.0.18

Need help Guys

Thank you !

 

[IgorG]

Are you sure that IMAP port 143 is not firewalled and you can connect?
Check it from your workstation with

telnet server_IP_address 143

 

[DexiG]

Thank You IgorG for your suggestion , the port seems normal , it gives me this :

http://imagizer.imageshack.us/a/img633/7089/9RH5yU.jpg

A problem with authentication ?

 

[DexiG]

my probleme endure ! .. who can help me ? .. Do i have to create a new certificate ,or migration to Devcot ,should solve the probleme .

Please Help

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.