Issue Incorrect mailbox size

[Guillermo Rey]

I have a strange problem with a new server based on CentOS 7 and Plesk 12.5.

Using the migration wizard to move another server domains and although everything works properly, shows wrong capacity mailboxes subscriptions.

Although the subscription has unlimited mailbox size, entering the Mail tab, always indicates Mailbox Capacity 100MB.

 

[UFHH01]

Hi Guillermo Rey,

you might consider to use the resolution from:

How to synchronize all the subscriptions with service plans? ( KB - article 124550 )​

 

[Guillermo Rey]

Hi!

I dont want to synchronize the suscriptions. As you can see i have unlimited mailbox size in the suscription (not in the service plan). Thank you!

 

[UFHH01]

Hi

well... let's have a look at the Plesk documents:

Understanding Service Plans and Subscriptions ( Plesk 12.5 online documentation - Reseller's Guide )

Relations Between Subscriptions and Service/Add-on Plans
Normally, a subscription is associated with a service plan, and this association is reflected in a list of subscriptions: each subscription name contains the service plan name in parentheses at the end. The amount of resources and services provided with a subscription can be extended by associating the subscription with add-on plans. A subscription can be associated with several add-ons, but each add-on can be added to the subscription only once.

It is also possible to have subscriptions that are not associated with any service plans or add-on plans. We call such subscriptionscustom subscriptions, and their names are extended with "(Custom)" in the list of subscriptions. Having a custom subscription may be useful if you want to provide services on specific terms that differ from the usual offerings in your business model.

At any time, you can change the association between a subscription and plans in the following ways:

• Associate the subscription with another service plan.
• Add and remove add-on plans.
• Remove the subscription association with the service plan and add-ons.

Syncing Service Plans and Subscriptions
When you change the properties of a service plan, Plesk automatically applies the changes to all subscriptions to this plan. If you want to prohibit automatic updating of a certain subscription, you can lock this subscription. To learn how to configure the synchronizing (or syncing) of your plans with subscriptions, see the section Syncing Subscriptions and Plans.

If, for what ever reason, you removed the subscription association with the service plan and addons, you should inform people willing to help you with your issue, because otherwise the missing information(s) will lead to possible suggestions, which doesn't suit your needs. Thank you as well!