Install and Update Parallels Products

[Mohammadreza]

hello
i wanna update my plesk Version with Updates and Upgrades,
but show me this error>>>
This field was locked by vendor. Enable it by removing 'SOURCE' option from Parallels Installer configuration file.
how i can solved this problem

thanks

 

[UFHH01]

Hi Mohammadreza,

consider to kill the current autoinstaller manually over your command line and start over again with the updates/upgrades.

 

[Mohammadreza]

Hi Mohammadreza,

consider to kill the current autoinstaller manually over your command line and start over again with the updates/upgrades.

thanks for your reply
can are you more explain?what i do?

 

[UFHH01]

Hi Mohammadreza,

to use the command line, you first have to connect over SSH to your server as root ( as a windows user, you might want to use a free software like "putty" ) and use for example:

ps aux | grep auto​

This will show current processes with the name "auto" in it and it states as well, which pid - file it uses.

Afterwards, you would use for example:

kill -9 12345​

... where "12345" would be the pid - file - number, which then will be killed on your server and opens up the opportunity to restart your previous update/upgrade procedure.

 

[Mohammadreza]

Hi Mohammadreza,

to use the command line, you first have to connect over SSH to your server as root ( as a windows user, you might want to use a free software like "putty" ) and use for example:

ps aux | grep auto​

This will show current processes with the name "auto" in it and it states as well, which pid - file it uses.

Afterwards, you would use for example:

kill -9 12345​

... where "12345" would be the pid - file - number, which then will be killed on your server and opens up the opportunity to restart your previous update/upgrade procedure.

thanks for your help
im windows server
so how i can use Putty?

 

[UFHH01]

Hi Mohammadreza,

please consider to read the manual for putty, which you will find at: http://www.chiark.greenend.org.uk/~sgtatham/putty/docs.html

 

[IgorG]

@UFHH01 it is Plesk for Windows
@Mohammadreza you can use Windows Task Manager for killing processes in Windows.

 

[UFHH01]

ups.... sorry.... my mistake....

IgorG is absolutely right - somehow I didn't pay enough attention to this thread.

 

[Mohammadreza]

@UFHH01 it is Plesk for Windows
@Mohammadreza you can use Windows Task Manager for killing processes in Windows.

thanks for your reply
kill which processes?

 

[IgorG]

kill which processes?

Obviously autoinstaller.

 

[Mohammadreza]

Obviously autoinstaller.

thanks for your reply
but I could not find any proccess with this name>>autoinstaller
jut i could find Parallels product installer,when i kill it's , i could not open this page>https://87.0.0.0:8447/preferences.html

 

[UFHH01]

Hi Mohammadreza,

you can as well open a command line ( cmd.exe ) and use the command:

taskkill /F /IM ai.exe​

 

[Mohammadreza]

Hi Mohammadreza,

you can as well open a command line ( cmd.exe ) and use the command:

taskkill /F /IM ai.exe​

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>taskkill /F /IM ai.exe
ERROR: The process "ai.exe" not found.

C:\Windows\system32>taskkill /F /IM ai.exe
ERROR: The process "ai.exe" not found.

C:\Windows\system32>

 

[UFHH01]

Hi Mohammadreza,

the recommended command is based on a RUNNING process "Parallels Installation and Upgrade Wizard" ( <= ai.exe ). If the process is currently not running, there is no sense in killing the task.


If you would like to run the "Parallels Installation and Upgrade Wizard" ( C:\>"%plesk_bin%\ai.exe" ), it will open the update/upgrade wizard and you are then able to visit "https://SERVER_IP:8447/". If the process "ai.exe" is currently not running, then you are not able to open "https://SERVER_IP:8447/".


If you have difficulties with the autoinstaller and or other services on your server, please consider as well to reboot your windows server, just to be sure that all necessary servcies and tasks are working as expected.

 

[Mohammadreza]

Hi Mohammadreza,

the recommended command is based on a RUNNING process "Parallels Installation and Upgrade Wizard" ( <= ai.exe ). If the process is currently not running, there is no sense in killing the task.


If you would like to run the "Parallels Installation and Upgrade Wizard" ( C:\>"%plesk_bin%\ai.exe" ), it will open the update/upgrade wizard and you are then able to visit "https://SERVER_IP:8447/". If the process "ai.exe" is currently not running, then you are not able to open "https://SERVER_IP:8447/".


If you have difficulties with the autoinstaller and or other services on your server, please consider as well to reboot your windows server, just to be sure that all necessary servcies and tasks are working as expected.

thanks for your reply
im take a screen shot

 

[UFHH01]

Hi Mohammadreza,

please have a look at the following article at "tech.enekochan.com" :

http://tech.enekochan.com/en/2015/0...esk-updates-source-and-installation-settings/​

Normally, you should contact your vendor to correct this sort of misconfiguration, but as you can read at the mentioned article, some vendors are very non-cooperative

 

[Mohammadreza]

Hi Mohammadreza,

please have a look at the following article at "tech.enekochan.com" :

http://tech.enekochan.com/en/2015/0...esk-updates-source-and-installation-settings/​

Normally, you should contact your vendor to correct this sort of misconfiguration, but as you can read at the mentioned article, some vendors are very non-cooperative

show this error:
Unknown error occured in backend.

 

[UFHH01]

Hi Mohammadreza,

sorry, but you have to tell us what you did and where, so we are able to suggest something to your issue.


If you want to avoid issue with any vendor autoinstaller, please follow the suggestions at:

Manual Installation ( online documentation: Installation, Upgrade, Migration, and Transfer Guide, Plesk 12.5 )

... where you will find as well the Plesk - provided autoinstaller at: http://autoinstall-win.pp.parallels.com/plesk-installer.exe​