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Installation Issues: 8.3 to 8.4 Fatal error

Discussion in 'Plesk for Windows - 8.x and Older' started by duartebeck, Jun 7, 2008.

  1. duartebeck

    duartebeck Guest

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    Hello friends,

    When I try to update my plesk, I´ve an error in messenge box:

    "Installation ended prematurely because of an error"

    After that I click in ok button:

    Fatal error during installation. (Error code 1603) at Unable to execute C:\Program Files\Parallels\Install\080505.00\Plesk.msi

    What´s means?

    Thanks,

    Beck
     
  2. jonhalton

    jonhalton Guest

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    I am also getting this issue, does anyone have any ideas what could be causing it?
     
  3. jonhalton

    jonhalton Guest

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    I actually got to the bottom of my problem, it was caused by AVG Anti virus on the server removing part of DrWeb AntiVirus in Plesk. Once I recovered it from the Quarentine and disabled AVG the upgrade went without problem.
     
  4. Arkaitz

    Arkaitz Guest

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    Me too. I run msiexec on the mentioned package and that's what i get:

    MSI (c) (8C:58) [15:31:59:838]: Final Patch Application Order:
    MSI (c) (8C:58) [15:31:59:838]: Other Patches:
    MSI (c) (8C:58) [15:31:59:838]: Unknown\Absent: {5F33C7BD-8DE4-4179-BD4E-793890E662F9} -
    Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
    {E195DC26-A6B4-4E13-B8E9-D61B43997DDD}
    MSI (c) (8C:58) [15:31:59:854]: Product: Plesk 8.4 for Microsoft Windows -- Configuration failed.
     
  5. Arkaitz

    Arkaitz Guest

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    Fixed!
    Uninstall MySQL Connector/ODBC 3.51 and try again.
     
  6. progmatik

    progmatik Guest

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    I have the same error on a clean windows 2003 server installation. I had installed MSSQL 2005 express and mysql 5, which I removed.

    I still have that exact same error msg :(
     
  7. lyzias.morato

    lyzias.morato Guest

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    Hi Progmatik,

    Arkaitz meant the Mysql Connector.

    Not the whole MS SQL and Mysql Server. Just my two cents.
     
  8. Nilim

    Nilim New Pleskian

    22
     
    Joined:
    Nov 19, 2007
    Messages:
    4
    Likes Received:
    0
    Hi, Sorry to have posted here but I don't seem to be able to start a new thread!

    I have noticed, a lot of infected emails are getting through DrWeb on my Plesk 8.4 server. I have checked DrWeb logs and and it seems to be updating itself to the latest. Any ideas or have you guys experienced anything like this... Any help is appreciated.
     
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