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Installation Issues: 8.3 to 8.4 Fatal error

Discussion in 'Plesk for Windows - 8.x and Older' started by duartebeck, Jun 7, 2008.

  1. duartebeck

    duartebeck Guest

    Hello friends,

    When I try to update my plesk, I´ve an error in messenge box:

    "Installation ended prematurely because of an error"

    After that I click in ok button:

    Fatal error during installation. (Error code 1603) at Unable to execute C:\Program Files\Parallels\Install\080505.00\Plesk.msi

    What´s means?


  2. jonhalton

    jonhalton Guest

    I am also getting this issue, does anyone have any ideas what could be causing it?
  3. jonhalton

    jonhalton Guest

    I actually got to the bottom of my problem, it was caused by AVG Anti virus on the server removing part of DrWeb AntiVirus in Plesk. Once I recovered it from the Quarentine and disabled AVG the upgrade went without problem.
  4. Arkaitz

    Arkaitz Guest

    Me too. I run msiexec on the mentioned package and that's what i get:

    MSI (c) (8C:58) [15:31:59:838]: Final Patch Application Order:
    MSI (c) (8C:58) [15:31:59:838]: Other Patches:
    MSI (c) (8C:58) [15:31:59:838]: Unknown\Absent: {5F33C7BD-8DE4-4179-BD4E-793890E662F9} -
    Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
    MSI (c) (8C:58) [15:31:59:854]: Product: Plesk 8.4 for Microsoft Windows -- Configuration failed.
  5. Arkaitz

    Arkaitz Guest

    Uninstall MySQL Connector/ODBC 3.51 and try again.
  6. progmatik

    progmatik Guest

    I have the same error on a clean windows 2003 server installation. I had installed MSSQL 2005 express and mysql 5, which I removed.

    I still have that exact same error msg :(
  7. lyzias.morato

    lyzias.morato Guest

    Hi Progmatik,

    Arkaitz meant the Mysql Connector.

    Not the whole MS SQL and Mysql Server. Just my two cents.
  8. Nilim

    Nilim New Pleskian

    Nov 19, 2007
    Likes Received:
    Hi, Sorry to have posted here but I don't seem to be able to start a new thread!

    I have noticed, a lot of infected emails are getting through DrWeb on my Plesk 8.4 server. I have checked DrWeb logs and and it seems to be updating itself to the latest. Any ideas or have you guys experienced anything like this... Any help is appreciated.