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Internal error: /var/www/vhosts/domain.com/httpdocs is out of webspace

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by UweR, Jan 5, 2011.

  1. UweR

    UweR Guest

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    When I open one customer's control panel and click on the tab "websites & domains" I got the following error:

    Internal error: /var/www/vhosts/domain.com/httpdocs is out of webspace
    Message /var/www/vhosts/domain.com/httpdocs is out of webspace
    File Webspace.php
    Line 318
    Type PleskFatalException

    This happens only with one specific domain, all others don't show that error.
    Actually there's plenty of space left, the domain uses a little more than 10% of the available limit.

    The domain is reachable via Apache/http.

    Does anyone know what this error-message means and how to get rid of that?
    Thanks for any hints/help.
     
  2. ostapb

    ostapb Guest

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    it could be if sys_user has home directory not in the his webspace.
    check db:
    mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
    select * from sys_users where login = 'user_login';

    the value of column 'home' of your user should be something like '/var/www/vhosts/domain_name'
     
  3. UweR

    UweR Guest

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    thanks ostapb - I didn't think of having a look inside the psa-tables.
    it had the wrong path in 'home', manually changing it solved the above problem.

    I'm not sure if renaming a domain in plesk wasn't updated in the db - I will do some tests to reproduce the error.
     
  4. CCHickman

    CCHickman Regular Pleskian

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    Same issue happening right now on a domain that I renamed -- BUT -- I followed your directions and the files ARE in the right place.
     
  5. CCHickman

    CCHickman Regular Pleskian

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    Okay - is this the problem --

    PLESK 10.2 is CONSISTENTLY screwing up when you rename domain names? :)

    I have had this happen to web AND mail.

    I'm convinced that this is the #1 hotfix needed RIGHT NOW.

    Is Igor the only PSA Staff who frequent these forums?
     
  6. Joel Wigley

    Joel Wigley New Pleskian

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    No, you're quite right. I'm having the same problem (albiet on Windoze, with 10.3.1) and none of the --reconfigure-vhost or --remove-vhost commands help at all.

    Very frustrating. So far Plesk 10 for me ranks as the worst Plesk release I've ever used.
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    For 10.2 version use attached fix. It should be placed in /usr/local/psa/admin/plib/Forwarding.php
     

    Attached Files:

  8. IgorG

    IgorG Forums Analyst Staff Member

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  9. VitaliW

    VitaliW Guest

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    Same problem after moving of domain to a new subscribtion

    OS Linux 2.6.32-bpo.5-amd64 (debian)
    Panel version 10.0.1

    I have a similar problem with this:

    The domain was moved to a new subscription.
    But DocumentRoot is not its own, instead it uses the DocRoot of another domain/subscription.

    But to tell plesk that it have to use another DocRoot I had to change it by hand in the VHOST config file.
    This means as soon the next change (such as domain alias) will be performed in plesk, for this domain, my vhost config
    will be overwritten.

    The advice to set a proper Directory in /etc/passwd and/or the database sys_users does not work because after that
    the control panel is not accessible (internal error, that <domain>/httpdocs is out of webspace).

    My idea was to make a symlink from the old (wrong) httpdocs to the other DocRoot, but it did not work. I got 403 permission denied. or file not found.
    I checked the permissions and the owner of the symlink and set FollowSymLinks to the <Directory> directive.
    But I have no clue what the error could be. Further I cannot test it easily because the website is a live site of a customer.

    Is there any work-around or how-to to solve this issue?
     
  10. ostapb

    ostapb Guest

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    Sorry, but how did you move domain to another subscription?
     
  11. VitaliW

    VitaliW Guest

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    Sorry, this was done by our customer, I don't know how it was moved.
    Maybe it was deleted on one side and created on the other side?
    How is this influencing the Plesk behaviour?
     
  12. AthanasiosP

    AthanasiosP Guest

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    I have a hosting account in (mt): dv 4.0 with Plesk 10.3

    I receive the error message:

    Internal error: is out of webspace
    Message is out of webspace
    File Webspace.php
    Line 332
    Type PleskFatalException

    What I have to do to solve this?
     
  13. JohanK88

    JohanK88 New Pleskian

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    I got same issue now... Plesk 10 above is the worst Plesk panel version. Anyone know how to solve this issue?
     
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