Internal SiteBuilder Error

[romulo]

I was getting this error with the version 4.2.3 and then upgraded tho 4.5.0

The problem still persists.

It always happens when the publication is reaching 99%.

It's the first problem i face the problem.

Thanks.

 

[romulo]

Now i'm also getting this:

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/SB/View/Admin/Site/List.php; Line: 68
Message: PHP Notice : Trying to get property of non-object; Code: 8

 

[Kirill K]

Please write detailed steps for reproducing or create new ticket for this problem.

 

[swopedesign]

I am getting this same error above

This is reproduced by simply going into the wizard and trying to publish the site. Mine occurs at 91%.

There are no errors logged into the SiteBuilder log:

System 9/28/2008 9:25:08 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:24:30 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:24:29 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:24:25 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:24:25 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:23:44 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:23:44 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:22:58 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:22:58 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:14:41 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:14:41 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:14:37 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:14:37 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:12:23 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:12:23 PM admin 68.102.148.30 Main check script has been uploaded via FTP....
System 9/28/2008 9:09:56 PM admin 68.102.148.30 Target environment has been checked successfully....
System 9/28/2008 9:09:56 PM admin 68.102.148.30 Main check script has been uploaded via FTP....


This problem might also be related to trying to publish from the Admin area rather than the wizard. Clicking either the publish icon (globe) in the site listing, or clicking the button to Publish Site from the listing detail page, I get the following error:

File Not Found

Firefox can't find the file at http://sitebuilder.nitrouswebsites.com/Admin/Site/Publish.

* Could the item have been renamed, removed, or relocated?
* Is there a spelling, capitalization, or other typographical error in the address?
* Do you have sufficient access permissions to the requested item?

 

[Dmitry Frantsev]

It is hard to say what could be the reason for such behaviour but it looks like there is some misconfiguration on the server or some issues with Sitebuilder installation itself. In this case it is better to contact with Sitebuilder support here:
http://www.parallels.com/en/support/sitebuilder/
Most probably it will require investigation directly on the server.

 

[swopedesign]

Error corrected in check.php, but this error is not related

This error is reproducible EVERY time any site is published from the Wizard. Always gives "internal error" at 91%. Every time. Publishing from the admin area reveals a missing page or incorrect permissions (File Not Found -- Firefox can't find the file at http://sitebuilder.nitrouswebsites.com/Admin/Site/Publish. -- * Could the item have been renamed, removed, or relocated? -- * Is there a spelling, capitalization, or other typographical error in the address? -- * Do you have sufficient access permissions to the requested item?). Seems a simple solution. There is at least a page missing or permissions are incorrect on the file? Where should I look for this file on the server to see if it exists?

 

[Dmitry Frantsev]

Try to check main Sitebuilder package for consistency

# rpm -V sitebuilder-4.5.0-all.build08090214

But I guess issue related to something else. Could you try to check apache error log files for any errors like /var/log/httpd/error_log and /var/log/httpd/sitebuilder_error.log?

 

[swopedesign]

SiteBuilder Consistency Report

Here is the response from my server admin regarding SiteBuilder consistency (per instructions provided):

The results of the main Sitebuilder package consistency check.

================
[root@host ~]# rpm -V sitebuilder-4.5.0-all.build08090214
S.5....T c /etc/swsoft/sitebuilder/sitebuilder.conf
S.5....T /usr/local/sitebuilder/config
.....UG. /usr/local/sitebuilder/etc/php.ini
.....UG. /usr/local/sitebuilder/etc/server.crt
.....UG. /usr/local/sitebuilder/etc/server.pem
.....UG. /usr/local/sitebuilder/htdocs/images/logos/README
.....UG. /usr/local/sitebuilder/htdocs/sites/.keep
.....UG. /usr/local/sitebuilder/htdocs/tmp/README
.....UG. /usr/local/sitebuilder/include
.....UG. /usr/local/sitebuilder/tmp/README
.....UG. /usr/local/sitebuilder/tmp/migration
.....UG. /usr/local/sitebuilder/tmp/migration/README
.M...... /usr/local/sitebuilder/utils
================

We have checked the site builder logs and the logs are :

================
[Tue Sep 30 22:41:57 2008] [error] [client 68.102.148.30] Premature end of script headers: php5, referer: http://sitebuilder.nitrouswebsites.com/Wizard/Publish
[Tue Sep 30 22:42:02 2008] [warn] [client 68.102.148.30] Timeout waiting for output from CGI script /opt/php52/cgi-bin/php5, referer: http://sitebuilder.nitrouswebsites.com/Wizard/Publish
[Tue Sep 30 22:43:44 2008] [warn] [client 68.102.148.30] Timeout waiting for output from CGI script /opt/php52/cgi-bin/php5, referer: http://sitebuilder.nitrouswebsites.com/Admin/Site/List
[Tue Sep 30 22:43:44 2008] [error] [client 68.102.148.30] Premature end of script headers: php5, referer: http://sitebuilder.nitrouswebsites.com/Admin/Site/List
[Tue Sep 30 22:43:49 2008] [warn] [client 68.102.148.30] Timeout waiting for output from CGI script /opt/php52/cgi-bin/php5, referer: http://sitebuilder.nitrouswebsites.com/Admin/Site/List

 

[Dmitry Frantsev]

Try to apply following article: http://kb.odin.com/en/5373. It should help to resolve this situation.