Internal Sitebuilder Error

[mortar]

Hi, one of our customers is receiving the following Internal Sitebuilder Error when attempting to edit some of his pages for his site:

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/Base/GUI.php; Line: 101
Message: PHP Warning : DOMDocument::loadXML() [function.DOMDocument-loadXML]: PCDATA invalid Char value 12 in Entity, line: 11; Code: 2

Publishing works ok for the site, and we've tried re-publish all and it didn't fix anything. Has anyone encountered this before?

 

[Dmitry Frantsev]

It looks like this situation is caused by not-ASCII symbols that exist in Sitebuilder database for the problem pages. I saw such issue couple of times and it is hard to say in this case the exact reason why such symbols appeared in database. Did you make any specific actions with Sitebuilder server recently? Probably, migrations or database restoration or something like this?
Now, it is necessary to find appropriate page in sitebuilder3.site_page and remove none-ASCII symbol(s) from there.
For this, better dump this table, stop any actions on Sitebuilder server (for example at night when there is no activity from users), remove symbols and restore the table. After that start Sitebuilder back.
If it is hard for you to accomplish this operation I can suggest you to contact with the support for further investigation.