Resolved Issue with update / components page and Cloudflare

[czech99]

Hello, hoping someone can help me resolve this problem I'm facing when protecting my site with Cloudflare. I've added my domain to Cloudflare and it's being proxied through their services. Originally I had issues with login page getting constantly prompted when in the admin port, but changing to allow multiple IP's help. Now I'm facing another issue. If I try and go to updates to apply an update or add/remove components I get a time out issue. If I turn off the cloudflare proxy on my domain, it will start working again. It would not be the end of the world should I need to manually turn that off from time to time, but it would definitely be nice if it just worked. Anyone see this issue before and or know a fix for it?

tldr
can't access updates page https://subdomain.mydomain.com:8447/ when domain behind cloudflare proxy

 

[Kaspar]

I don't understand. The update / component of what? Of Plesk?

 

[czech99]

I don't understand. The update / component of what? Of Plesk?

the update page where you can also add or remove components

this page

 

[Bitpalast]

Unable to access the Updates & Upgrades page when the server hostname is hosted on the Cloudflare side: ERR_CONNECTION_TIMED_OUT

Applicable to: Plesk for Linux Plesk for Windows Symptoms Unable to open the Plesk > Tools & Settings > Updates & Upgrades (Updates) page, with the error below: CONFIG_TEXT: This ...

support.plesk.com

 

[czech99]

Unable to access the Updates & Upgrades page when the server hostname is hosted on the Cloudflare side: ERR_CONNECTION_TIMED_OUT

Applicable to: Plesk for Linux Plesk for Windows Symptoms Unable to open the Plesk > Tools & Settings > Updates & Upgrades (Updates) page, with the error below: CONFIG_TEXT: This ...

support.plesk.com

Perfect, thank you Peter!