It won't sync!

[Planck]

Trying to sync from Customer and Business Manager to plesk.

When trying to sync a new subscription i get:

Error: The following errors occurred during sync the selected subscriptions:
Failed to sync subscription #3: The subscription is not syncable.
Please resolve the problems manually and retry to sync again.

When trying to sync a new customer, i get:

Info The selected customers was succesfully synced.

But the customer does not appear in the Plesk panel.

 

[IgorG]

'Non-syncable' subscriptions must not be synched: this is normal behavior, and you should not attempt to sync it. only 'Hosting plan' type subscriptions with 'Active' status and not archive (packages.package_active = 1) can be synchronized. Archive subscriptions (packages.package_active = 0) should not appear in interface at all.

 

[Planck]

Understood. Thanks.