Issue Just signed up.. need help

[Bill33]

Server operating system version

Plesk Obsidian Web Admin Edition Version 18.0.45 Update #2

Plesk version and microupdate number

Plesk Obsidian Web Admin Edition Version 18.0.45 Update #2

Hi everyone
new here from cloudways and also new to plesk ..looks promising so far but I got some hiccups that I'm trying to sort out

1. How long does support take to respond ..is there a chat feature or a direct email link to support
2. is there a way to automatically kill a service or block a connected IP if its using x amount of CPU or memory? I think im getting a lot of hits from bots
3. I've enabled fpm on nginx, last night kept hitting 100% cpu ...whats the ideal settings for a wp site with over 120k posts, 500 visits a day.. I've installed nginx helper plugin not even sure if I need a plugin
4. I keep getting ssh password incorrect after running plesk repair I'm able to access ssh again.. this happens every few hours

sorry I should have created individual threads

thanks guys
Bill

 

[Bill33]

wow ..its been almost 24 hours ive been trying to resolve some of these issues ..can I get some help on my ticket, any help will be apreciated

 

[IgorG]

I suggest you contact Plesk Support Team. They will check the issue directly on your server.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com