Just updated from 8.0.1 to 8.1 and got these problems, PLEASE help

[wayne@diamatrix]

Hi Guys,

PLEASE PLEASE PLEASE HELP: 85 of my clients cannot get email or login to control panel

After upgrading I now cannot get any email, webmail or even login to Plesk admin

I was upgrading from Plesk 8.0.1 to 8.1 and now I have major problems.

I am running Plesk within a VPS on CentOS operating system.

Now is the version type area within HSPC I get this information: HASH(0x8859488) HASH(0x885944c)

I was in the Plesk Updater area, there was 8.1 that I clicked on and showed that new versions were available, I clicked on install and now I have these problems.

*) None of my 85 clients can get email, you cannot Pop the email account, comes invalid user

*) We cannot login into Horde webmail, reflects invalid user

*) I cannot login the Plesk control panel

*) Who knows what else now

I have a valid support license, however after 24 hours of submitting the ticket I have still had no response from SW Soft

PLEASE PLEASE PLEASE HELP

I would appreciate anybody giving some suggestions

Thanks

Wayne

 

[poke]

I know it's sounds silly, but did you try a reboot? or make sure all vital services are running.

Check your update log for anything funny looking.

Can you SSH into the VPS? Were you able to create a snapshot backup or backup before you upgraded?

 

[wayne@diamatrix]

Tried that

Hi Poke

Thanks for the quick response, I can SSH in and I have already rebooted server HOWEVER with no luck.

Any other suggestions?

Thanks for the assistance

Wayne

 

[dhub]

Try almost all fixes posted - still cannot work!

Oh nooooooo!

My horde mail is still not working.

Have change the hosts file, servers.php and php.ini thingy... all do not work for me.

My server is FC5 x64 64b, Plesk 8.1. Any other way to fix this urgent problem!? Going crazy... as customers are very unhappy.

This is my hosts file:

127.0.0.1 xen2a.dfinehub.net localhost.localdomain localhost xen2a
202.136.0.157 localhost e1.sg
202.136.0.156 xen2a.dfinehub.net xen2a localhost

Just want to be double sure... I have hostname on both local 127.0.0.1 and the server IPs.

Is there anything wrong here?

DHUB

 

[poke]

Try your /etc/hosts file like this:

127.0.0.1 xen2a.dfinehub.net xen2a localhost localhost.localdomain


Just a guess..

 

[dhub]

Thanks for the hint.

I have managed to get it worked, but my findings is that it may not due to hosts file, servers.php setting.

I have recreated my web domain and email accounts and it works!

I returned to remove the hosts entries
with just

127.0.0.1 localhost localhost.localdomain

and it still works.

Reverting the entry in
/etc/psa-horde/imp/servers.php
and it still works.

$servers['imap'] = array(
'name' => 'IMAP Server',
'server' => 'localhost',
'hordeauth' => false,
'protocol' => 'imap/notls',
'port' => 143,
'maildomain' => $DomainName,
'smtphost' => 'localhost',
'smtpport' => 25,
'realm' => '',
'preferred' => '',
);

What is did to my previous web account was changing the domain name from one name to another via plesk admin.

Guess something went wrong or Plesk could be buggy. Some of my domain account still have problem accessing webmail.


D'HUB