Resolved Kernel Care extension not open in Plesk Panel

[Jose Isla]

Hi,
Yesterday we updated Plesk Obsidian 12.8.20
By opening the Kernel Care extension in the Plesk panel within extensions, which we have acquired. It does not open and remains indefinitely thinking ....

What can we do ?

Thank !

 

[Jose Isla]

related to the Kerner Care error, the system sent me this report:

Cron <root@.....> /usr/bin/kcarectl -q --auto-update

Traceback (most recent call last):

File "/usr/bin/kcarectl", line 5282, in <module>

sys.exit(main())

File "/usr/bin/kcarectl", line 2797, in main

rollout_patcher.kcare_auto_update(freezer)

File "/usr/bin/kcarectl", line 1544, in f_deco

return f(*args, **kwargs)

File "/usr/bin/kcarectl", line 2239, in kcare_auto_update

self.kcare_update(freezer)

File "/usr/bin/kcarectl", line 2223, in kcare_update

if not kcare_need_update(applied_level, pf):

File "/usr/bin/kcarectl", line 1343, in kcare_need_update

if fetcher.patch_level == '0':

File "/usr/bin/kcarectl", line 968, in patch_level

self._patch_level = self.get_latest_patch_level()

File "/usr/bin/kcarectl", line 985, in get_latest_patch_level

return patch_level_fetcher.get_latest()

File "/usr/bin/kcarectl", line 2160, in get_latest

return self._get_latest_from_patch_server()

File "/usr/bin/kcarectl", line 316, in f_retry

return f(*args, **kwargs)

File "/usr/bin/kcarectl", line 2172, in _get_latest_from_patch_server

response = urlopen(self._auth_request(url))

File "/usr/bin/kcarectl", line 894, in urlopen

raise err

urllib2.HTTPError: HTTP Error 502: Bad Gateway

 

[Jose Isla]

Do I uninstall Kernel Care and reinstall it?

Thanks!

 

[Jose Isla]

By updating Plesk Obsidian General Availability Update 1 (GA 18.0.20), the problem has been fixed.
Thanks !