Issue Lets Encrypt SSL issued but the website is not secured

[maximus99]

Server operating system version

CentOS7.9

Plesk version and microupdate number

18.0.61

Lets Encrypt SSL issued but the website is not secured

Hi All , I am new to plesk i need some advise here. I am running a plesk version of 18.0.61.2 and the server is new.

No third party application or anything has been installed. But when i try to setup a domain and issued a SSL i was able to . But while accessing the website in the browser it still says unsecured.

No firewall is running in the server. I tried to create a index.php in the DOCROOT and i was able too access it in browser only issue is the SSL is unable to communicate and get the website secure

 

[Kaspar@Plesk]

Is SSL enabled in the Hosting Settings of the domain, and is the correct Certificate selected for the domain?

 

[maximus99]

Yes, It was selected correctly

 

[Kaspar@Plesk]

Maybe browser cache? Have you tried a different browser?

 

[maximus99]

I have tried in Chrome and Microsoft edge . Both are same result

 

[maximus99]

A correction its Ubuntu Server 22.04

 

[pleskpanel]

Rudimentary question but are you actually accessing it over HTTPS and are are all elements being loaded over HTTPS?

It's possible to successfully issue an SSL but if traffic is still being served over HTTP (i.e. not being redirected over HTTP or it's being referenced with HTTP, then it would return that message).

 

[maximus99]

Its just a new setup and we just issued the cert and tried to access the index.hml over browser and it still says unsecured.

No firewall and blocks , Also we can see the ports are open and all are listening
tcp 0 0 127.0.0.1:7080 0.0.0.0:* LISTEN 551646/apache2
tcp 0 0 127.0.0.1:7081 0.0.0.0:* LISTEN 551646/apache2
tcp 0 0 1x.x.x.x:443 0.0.0.0:* LISTEN 555028/nginx: maste
tcp 0 0 1x.x.x.x:80 0.0.0.0:* LISTEN 555028/nginx: maste

 

[maximus99]

When i try curl from my laptop to that website . i got this error : * schannel: SEC_E_UNTRUSTED_ROOT (0x80090325) - The certificate chain was issued by an authority that is not trusted.

 

[Kaspar@Plesk]

That's odd. Best suggestion I have left is to contact Plesk support for an investigation on your server. To sign-in to support please go to https://support.plesk.com

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk