Forwarded to devs Let's Encrypt wildcard certificates are not issued

[ankn99]

User name: ankn99

TITLE

Let's Encrypt wildcard certificates are not issued

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

x86_64 , Ubuntu 16.04.6 LTS‬ , Plesk Onyx Version 17.8.11 Update #85 , Let's Encrypt Version 2.9.0-611

PROBLEM DESCRIPTION

Wildcard Certificates are not issued. Neither by Hand or automatic. None works !

Generating a new one doens't work neither.

Following Error schows up:

String could not be parsed as XML

Panel.log shows following errors:

[09-May-2020 10:08:49 *****/****] PHP Warning: DOMDocument::loadXML(): Start tag expected, '<' not found in Entity, line: 2; File: /opt/psa/admin/plib/Plesk/Base/Utils/Xml.php, Line: 289

[2020-05-09 10:08:49.895] ERR [1] PHP Warning: DOMDocument::loadXML(): Start tag expected, '<' not found in Entity, line: 2; File: /opt/psa/admin/plib/Plesk/Base/Utils/Xml.php, Line: 289

[09-May-2020 10:08:50 Europe/Berlin] PHP Warning: SimpleXMLElement::__construct(): Entity: line 2: parser error : Start tag expected, '<' not found; File: /opt/psa/admin/plib/pm/ApiRpc.php, Line: 77

[2020-05-09 10:08:50.075] ERR [1] PHP Warning: SimpleXMLElement::__construct(): Entity: line 2: parser error : Start tag expected, '<' not found; File: /opt/psa/admin/plib/pm/ApiRpc.php, Line: 77

[2020-05-09 10:08:51.363] ERR [extension/letsencrypt] Domain validation failed for *.kn*******.net: String could not be parsed as XML
[2020-05-09 10:08:51.787] ERR [extension/letsencrypt] Domain validation failed: String could not be parsed as XML
[2020-05-09 10:08:52.671] ERR [panel] <span class='plesk-ext-letsencrypt--secure-domain-issue-certificate-error' hidden></span>Let's Encrypt-SSL/TLS-Zertifikat konnte nicht ausgestellt werden für <b>kn*******.net</b>.<br/><span class='plesk-ext-letsencrypt--details-toggler' data-details-content-id='plesk-ext-letsencrypt--details-content-nQ1Q96yrFNbSpi7W' onclick='PleskExt.Letsencrypt.toggleCollapsibleDetails(this); return false;'>Details</span><div class='plesk-ext-letsencrypt--details-content' id='plesk-ext-letsencrypt--details-content-nQ1Q96yrFNbSpi7W' style='display: none'>String could not be parsed as XML</div>


Sincerly Andy

STEPS TO REPRODUCE

From Plesk Panel -> Let's Encrypt -> Domain to update -> Renew !

ACTUAL RESULT

Error:
String could not be parsed as XML

EXPECTED RESULT

Wilcrd Certificate are renewed.

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Stanislav Smirnov]

Hello, ankn99!

Would you please to enable temporary debug log:

# plesk conf panel.ini
[log]
filter.priority = 7

And show me lines with "INFO [extension/letsencrypt] Register to ACME server" and "INFO [extension/letsencrypt] Validate ACME server" during the renew operation?

 

[ankn99]

Hi,

I changed the Line, restartet PSA and right after this, I tried to create the certificate and copied everything inside the panel.log because I could not find the String you requested in any file under /var/log/plesk/* ....
THX for your help,

Andy

P.S.: I changed my real Domainname to XXXXXXXXX.XXX

 

[ankn99]

Hi,
with the last Upadate to Version 2.10.0-621 , the problem still exist.

sincerly Andy

 

[garcue]

I have the same problem, I do not understand why in some domains of the same server the error does not jump, allowing me to generate the certificate without problems.