License Issue - URGENT

[Shawn M]

Hi,

I got this email:

Unable to update . An error occurred while processing your key. You can try updating it later.


I got this error:

Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
The amount of currently used resources overrides the limits defined by your license.
The number of websites hosted on the server exceeds the limits defined by your license. You have 18 sites hosted; your license allows hosting only 0 sites.
The number of served customer accounts exceeds the limits defined by your license. You have 1 customer accounts currently served; your license allows serving only 0 customer accounts.
The number of served e-mail accounts exceeds the limits defined by your license. You have 2 e-mail accounts currently served; your license allows serving only 0 e-mail accounts.

 

[Shawn M]

I tried this KB article: http://kb.odin.com/en/3969

It returned an empty set.

 

[Shawn M]

I signed up for a trial license, since it was an option.

How can I recall my regular license.

 

[Shawn M]

Anyone have anything on this? I use Plesk thru GoDaddy. Part of my plan.

Thanks!

 

[Infringer99]

I have the exact same issue and I'm with GoDaddy as well.

Still trying to figure out what's going on. Have you had any luck?

 

[Shawn M]

Hi,

I opened a support ticket with GoDaddy. Login to your GoDaddy account, Goto Server, Click on the server (which will open the GoDaddy control panel) and open a trouble ticket.

They took care of it with no questions asked.

Hope that helps!

 

[Infringer99]

Thanks,

I opened a ticket on tuesday morning with them. Guess i'll give a little bit longer.

-David