Resolved License key stopped working

[webage]

The current Plesk license cannot be used with the 94.26.248.206 IP address because the license is bound to another IP. This may happen if the license is used on multiple servers, which goes against Plesk End-User License Agreement: Legal. If you use the license on multiple servers, you need to buy a separate license (Plesk Pricing) for each server. If you have questions regarding this issue, contact our Licensing and Purchase team: Licensing and Purchase support (Error code: 2)

I have 3 annual licenses and strange things started to happen with one, I received messages in the control panel that the license had expired and I needed to get a new one. Valid until September 2022. When I try to insert the activation key, I get a message that the key is used on several servers, although this is not true.
The support service has not responded to requests for 2 weeks, as a result, I do not have access to server management. What is this attitude towards customers who pay money for your product?

 

[IgorG]

Have you checked your licenses in Plesk 360 ?

 

[webage]

Have you checked your licenses in Plesk 360 ?

Yes, of course, and out of 3 licenses, the problem is only with one. the physical ip address of the server and the data of this server in the panel match.

 

[webage]

Who in the end can help with this issue? I don’t understand why there is no response to 4 requests sent to the support service and there is also no response here. This is a paid product for which I paid money.

 

[IgorG]

Do you have a ticket id? If yes, please let me know and I will escalate the issue.

 

[webage]

I have not received a single notification that my request has been accepted and for this reason I cannot provide a number ticket id(

 

[IgorG]

Where and on whose behalf did you send requests?

 

[webage]

I sent it through the form on the page - Licensing and Purchase support , the data indicated what I had in 360 - email and license number.

 

[IgorG]

Replied in PM.

 

[webage]

Issue resolved. You can close this thread.