locked out of plesk

[jayj]

guys went to log on cpanel today with admin account and got this message


Error: You cannot log in using your global account credentials because there are no local accounts connected to your global account. Please provide your local account credentials.


what has happend and how do i sort it as i cannot get on now

 

[igors]

Hi,

This error appears because of misconfiguration of accounts in SSO.
You can either disable SSO at all if you are not going to use it:
/usr/local/psa/bin/sso -d

If you are going to use SSO then make sure to register and configure it accordingly:
http://kb.odin.com/en/3973
http://kb.odin.com/en/6171