Log in 500 internal error

[darrenjhayes]

The Control Panel returns a 500 error message when I get to the log in page.

I have to reboot the machine and I'm able to log in again. It happens daily.

This message appears in the panel when I do log in:

Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log.

Here's the link details:

Message: File specified by 1c0e7255-fbf5-4828-4848-3ff34eb25687 was not found.
File: LogFile.php.
Line 36.
Type: Smb_Exception_NotFound

Any help would be much appreciated. Thanks in advance.

 

[IgorG]

Upgrade was not completed successfully. Try to fix it with bootstrapper repair procedure. Also it can be useful - http://kb.parallels.com/116189

 

[darrenjhayes]

Upgrade was not completed successfully. Try to fix it with bootstrapper repair procedure. Also it can be useful - http://kb.parallels.com/116189

Thanks for the link.

Do you know if /tmp/ is in the root directory? I SSH'd to the server but cannot find this directory.

Many thanks.

 

[darrenjhayes]

Upgrade was not completed successfully. Try to fix it with bootstrapper repair procedure. Also it can be useful - http://kb.parallels.com/116189

Many thanks for the link.

Do you know if the /tmp/ is located in the root directory? I SSH'd to the server but cannot find this location.

Thanks again.

 

[IgorG]

When you login as root via ssh you can check location with

# ls -la /tmp