Issue Login Failed to RoundCube

[ahaf]

Hi , I have problem to login roundcube webmail.

[19-Mar-2020 19:54:46 +0000]: <lbr0ms94> IMAP Error: Login failed for [email protected] against localhost from 5.197.132.226(X-Real-IP: 5.197.132.226). Authentication failed. in /var/www/vhosts/mailtotel.com/httpdocs/inbox/program/lib/Roundcube/rcube_imap.php on line 201 (POST /inbox/?_task=login&_action=login)

Please, help.

 

[IgorG]

Please check that you have following error message In /var/log/httpd/error_log:

CONFIG_TEXT: PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib64/php/modules/kolabobject.so' - libxerces-c-3.1.so: cannot open shared object file: No such file or directory in Unknown on line 0

In this case install xerces-c package:

# yum install xerces-c

 

[ahaf]

I cant find log that you wrote.

 

[sebgonzes]

Hi , I have problem to login roundcube webmail.

[19-Mar-2020 19:54:46 +0000]: <lbr0ms94> IMAP Error: Login failed for [email protected] against localhost from 5.197.132.226(X-Real-IP: 5.197.132.226). Authentication failed. in /var/www/vhosts/mailtotel.com/httpdocs/inbox/program/lib/Roundcube/rcube_imap.php on line 201 (POST /inbox/?_task=login&_action=login)

Please, help.

You seem try to access to an custom roundcube, not the plesk roundcube programs.
Check your error log in /var/www/vhosts/system/mailtotel.com/logs/error_log and check if your mailbox password is really correct .

 

[IgorG]

I cant find log that you wrote.

In this case, I'd suggest you contact Plesk Support Team.

 

[sebgonzes]

In this case, I'd suggest you contact Plesk Support Team.

@IgorG this is not the webmail plesk apps in this case, but seem an customed roundcube installed as web app in domain name, so error_log had to be the domain error_log