Login Problem...

[Silence]

Hi There,


Yesterday i create a new account client for one of our costumers, when he try to login, it gets this error:

ERROR: PleskMainDBException
DB query failed: Duplicate entry '4-190-custom' for key 2

Additionally, an exception has occurred while trying to report this error: PleskMainDBException
DB query failed: Duplicate entry '4-190-custom' for key 2

0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:213
db_query(string 'insert into `DashboardPreset` ( `name`, `type`, `uri`) values( '4-190', 'custom', '/plesk/client@/dashboard/')')
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.Table.php:336
Table->update(array)
2: C:\Program Files\SWsoft\Plesk\admin\plib\class.cObject.php:333
cObject->update()
3: C:\Program Files\SWsoft\Plesk\admin\plib\dashboard\DashboardPreset.php:183
DashboardPreset->update()
4: C:\Program Files\SWsoft\Plesk\admin\plib\user\User.php:401
User->addDashboardRecent(object of type plesk__client__properties)
5: C:\Program Files\SWsoft\Plesk\admin\plib\class.Form.php:502
Form->FastPrint()
6: C:\Program Files\SWsoft\Plesk\admin\htdocs\clients\cl_ed.php3:336


Solutions?

I try to check instalation Plesk, but nothing.

Thanks in Advance!

 

[DmitryT]

Silence1

This error actually means that there is alreadt record exists in your plesk database for that client entry. You can check it with the following query:

mysql> SELECT * FROM DashboardPreset WHERE name = '4-190';

and if returns some entries - just remove them manually:

mysql> DELETE FROM DashboardPreset WHERE name = '4-190';

P.S. Please do not forget to backup original database before doing any changes - just in case.