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Mail Enable Problems with sincronization

Discussion in 'Plesk for Windows - 8.x and Older' started by xandi_hostert, Jul 14, 2005.

  1. xandi_hostert

    xandi_hostert Guest

    Hy People!

    I'm havving some problems with sincronization of the mail server Mail Enable...

    Sometimes when my customers wish to delete some email accounts, they see a error, but I already know how to do it...

    But now, the problem is more dangerous! hehehe

    Some accounts doesn't receice any email.. ANY! :(

    I was looking in all the configs, all the paths are ok... ALL!

    the error is

    "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    SMTP error from remote mail server after RCPT TO:<email@domain.com.br>:
    host mail.domain.com.br []: 550 Requested action not taken:
    mailbox unavailable or not local

    What this cold mean?

    Please... help me :(
  2. xandi_hostert

    xandi_hostert Guest

    one more thing

    the postoffices exists correctly in Mail Enable, and the domain are ok in IIS

    I'm in despair!

    windows server 2003... :(
  3. Laurence@

    Laurence@ Basic Pleskian

    Nov 25, 2001
    Likes Received:
    Yep, this happens regulary on all 7.5.xx servers. Very bad bug and want a fix. :(
  4. webhostireland2

    webhostireland2 Guest

    xandi_hostert , laurence,

    How many domains / users do you have on your plesk server ?

    Just wondering how many domains / users mailenable can handle before it gets corrupted ?

  5. Laurence@

    Laurence@ Basic Pleskian

    Nov 25, 2001
    Likes Received:
    The windows servers average at about 300 domains. Lightly loaded compared to Linux.
  6. webhostireland2

    webhostireland2 Guest


    Thanks for reply, have you contacted Mailenable directly to see if there is a fix for this corruption or is it time to use another mail server like merak or smartermail instead ?

  7. superbock

    superbock Guest

    found any solution for this? i'm having this problem
  8. iis-newb

    iis-newb Guest

    Perhaps related and perhaps not... but here is a solution I found to a similar problem.

    I had a user whose e-mail account would not receive messages spouting some jazz about the mail box not being local.

    Well looking in that users mailbox preferences under the addresses tab, I found that their [SMTP:user@domain.com] field was jacked up. This is nothing out of the ordinary for mailenable (in my experience) so I went to change it.

    This is where it got fun. Everytime I went to change or remove the goobered entry in place for the proper entry, it would tell me that the
    "e-mail address was already assigned to [SMTP:SF "

    Their were no other mail accounts that had her [SMTP:user@domain.com] entry, and mail enable is not cool enough to have a search feature within. I dug around on my system looking for this entry.

    Side note: Im a relative Newb in IIS, but i've always known that the windows "Find" feature is prehistoric in comparison to the capabilities of a linux grep command. Did some searching around and found a program that is a must for IIS servers called windows Grep. All the great functionality of Grep in linux, but in a windows GUI... definitely a recommended lifesaver for this situation. Guaranteed that windows grep is the goodness. It makes find look like a card catalog system.


    Getting right back to the point, using windows GREP, I was able to locate these entries in


    In E:\Mail\Config

    Id recommend checking all of the .TAB and .SAV files in that directory for jacked up entries as their are only a few. (might be wise to shutdown mail enable when editing) I corrected the jacked up entries, restarted and the world was beautiful again.

    Hope this helps someone... trust me on the windows grep..
  9. superbock

    superbock Guest

    hi, tks for your input!

    I did narrow the problem to those files, and while things worked for you because the problem was just with one account or so, things get problematic when you have dozens of them.

    ME does provide a recovery tool to recreate the address-map.tab file, but it only recovers mailbox mailnames. No good for plesk, unless all mailnames are mailboxes.

    PSA does provide mchk.exe to rebuild those files too, supposedly replicating the true database config (aliases, etc..). Unfortunately, for some reason, this didn't work as expected for me.

    Right now, i'm using a backup file from some days ago.

    I'm starting to notice that ME does like to freak out once in a while. Not good, i don't have the time do deal with this kind of ****, especially with paid software. And this applies to both ME and SW-SOFT that has a very crappy control panel for Windows (starting to look at Helm...).

    Damn i hate windows hosting...
  10. world800

    world800 Guest

    We used to have the same problem.

    Then, we came up a not-so-good but working solution.

    We put
    %plesk_bin%mchk.exe --all
    as a windows scheduled task. We now run it every 3 hours.

    You can set it up from plesk

    Add New Task-->
    Description: mchk
    Scheduler Notification: sysadmin email
    Path to executable file: "C:\Program Files\SWsoft\Plesk\admin\bin\mchk.exe"
    Arguments : --all

    And setup the time/period you wish.

    Finally, click on OK.

  11. Bogdan

    Bogdan Guest

    This is not the solution I am after. I was expecting that SWsoft would have the decency to fix this. We're using Plesk 7.5.6 now and the latest version of MailEnable (1.9) but the problems is still not fixed!!!

    What should we do to get decent mail services working with Plesk? Wait for Plesk 10 or Plesk 11 and hope that by then someone competent from SWsoft will have the decency to look into this?