Mail on domain aliases can not receive emails.

[Centralweb]

Hi everyone.
We have a CentOS6.5 with 11.5 PLESK. There is a domain named domain.com and there is an alias domain on it that named alias.com and all check boxes of it (Mail,Web,Application and ...) are selected. When we send an email from GMAIL to [email protected], we receive it successfully, but when we send that email to [email protected], it doesn't receive. What is the issue?

Best regards

 

[Centralweb]

Greetings.
After a day, we received an email on sender side (GMAIL) :

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
DNS Error: DNS server returned general failure

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=LLdMeUBBNa43mIJ31SYA7bE4j2VOXdfQV8gILXeNwnw=;
b=KX+jKIsr4XZMstN1pkGQjK3g0bgcp0wdfkFayNe5ZnIzDuofEkkK5hzE5ZGMK1mz4h
D0uw4Mrri81uDeSrOVI3PSTLtdPhGJpK9oULAL3CID8F+oSU0PInmrIChy3+A8lyjVQA
tTiOgv/YSRXxBeXM0hfaENC/RPjXB+TNUtyUJZH5d97IciWskMbo+kteGRGQkZZ2m26R
rK/PK5Lc3LjqjBPW4xEF9a3kkGGnBREj92FyagnfoPnhRMQzkPqDMn9gI2BTzFJ/psV6
5POZDeXy8NAiK2NYMB+2c/TOPSQqEy9eTcna3GrbVUbTcEPOO4UWnLux/olXXKhrWHQv
SC5g==
MIME-Version: 1.0
X-Received: by 10.140.82.180 with SMTP id h49mr16190058qgd.84.1402819612188;
Sun, 15 Jun 2014 01:06:52 -0700 (PDT)
Received: by 10.140.26.173 with HTTP; Sun, 15 Jun 2014 01:06:52 -0700 (PDT)
Date: Sun, 15 Jun 2014 12:36:52 +0430
Message-ID: <CAGmgRA2DC_pR01Medi9S9oA+bAoVHi4S5gOjJ1yjw66-4pp9nA@mail.gmail.com>
Subject: Testw0301
From: Smith John <[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=001a11c1243cab25b704fbdb6479

Test TEXT

 

[ChrisKMEX]

Hi, I have the same problem, how do you solve this?

Regards

 

[Centralweb]

Who can help us after 3 years?!!

 

[UFHH01]

Hi Centralweb,

as you can see, there is no decent answer for your issue, as there is nothing, which people willing to help you could investigate. If you desire help for your issue, just step out of anonymity, name the correct name of your eMail - address with issue and don't forget to include as well corresponding entries from your log - file ( mail.log ).
It could help as well to investigate your configuration file, so pls. consider as well to add them as attachments.

=> Plesk for Linux services logs and configuration files ( KB - article: 213403509 )​