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Resolved Mail Server Not Working

Nicolas

Nicolas

New Pleskian
Hi there !

First time using Plesk. I have setup multiple accounts, but I have not been able to make Mail work. I cannot received nor send emails. Help is appreciated.

System:
Plesk Onyx
Version 17.0.17 Update #21
Server: Debian 8.7 (jessie)

I can create emails accounts, and login using the webmail feature (roundcube), If I try to send an email it ends by timeout.

File /var/log/mail.info shows:

Apr 5 18:55:57 plesk postfix/pickup[6265]: warning: connect #4 to subsystem public/cleanup: No such file or directory

What I have done:
Enable all ports on firewall.

root@plesk:/var/log# telnet localhost 25
Trying ::1...
Connected to localhost.localdomain.
Escape character is '^]'.

--------------------

root@plesk:/home/nmella# telnet localhost 110
Trying ::1...
Connected to localhost.localdomain.
Escape character is '^]'.
+OK Dovecot ready. <[email protected]>

---------------------

Here is master.cf

I also try reinstalling:

/usr/local/psa/admin/sbin/mchk --with-spam

I also this apache error (I have disable SSL):

Warning AH01909: example.com:443:0 server certificate does NOT include an ID which matches the server name Apache error

Where can I look more info in the logs ?

Any help is really appreciated ! Thanks.
 
Have you tried,

In case,
#setenforce 0

Then

#plesk repair mail

This is normal behevior,
Warning AH01909: example.com:443:0 server certificate does NOT include an ID which matches the server name Apache error
 
Last edited:
Hi,

Here are results:
---------------------------------
#setenforce 0
-bash: setenforce: command not found

#plesk repair mail
Repairing the mail server configuration
Reconfigure all domains and mailboxes? [Y/n] Y
Reconfiguring all domains and mailboxes ......................... [OK]
Error messages: 0; Warnings: 0; Errors resolved: 0
---------------------------------

But the mail still not works.....I cannot send from Webmail.

What else can I check ?

Thanks !
 
I saw that the SMTP service is not running. When I try to run it, it gives error:

error.png
 
Hi Nicolas,

Nicolas said:
I saw that the SMTP service is not running. When I try to run it, it gives error:
Click to expand...
Did you consider to use the Plesk Repair Utility?

Example command ( logged in as user "root" over SSH ):
Code: 
plesk repair mail -y -v



Apart from your additional issue now, this has got nothing to do with your initial issue. "mail.moly.cl" still has the very same issue:

Reverse DNS Resolution - No PTR Record found​
 
Thanks. I tried "plesk repair mail -y -v" but the SMTP service still won't start: Output

Code: 
Repairing the mail server configuration
    Reconfiguring all domains and mailboxes ......................... [OK]

Error messages: 0; Warnings: 0; Errors resolved: 0

I tried to configure the rDNS but I couldn't....it seems imposible without having ISP to create a DNS zone. It seems I cannot create the rDNS by myself (I use dnsmadeeasy service).
 
Thanks.

Yeap. I have tried those. It seams dovecot is running fine:

Code: 
root@plesk:/home/nmella# service dovecot status
● dovecot.service - Dovecot IMAP/POP3 email server
   Loaded: loaded (/lib/systemd/system/dovecot.service; enabled)
   Active: active (running) since Sun 2017-04-09 12:55:09 CLST; 5min ago
     Docs: man:dovecot(1)
           http://wiki2.dovecot.org/
  Process: 4068 ExecStop=/usr/bin/doveadm stop (code=exited, status=0/SUCCESS)
  Process: 4076 ExecStart=/usr/sbin/dovecot (code=exited, status=0/SUCCESS)
 Main PID: 4078 (dovecot)
   CGroup: /system.slice/dovecot.service
           ├─4078 /usr/sbin/dovecot
           ├─4080 dovecot/anvil
           ├─4081 dovecot/log
           ├─4083 dovecot/config
           └─4357 dovecot/auth

Apr 09 12:59:35 plesk.moly.cl dovecot[4081]: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4364, secured, session=<ioDy8b1MPNYAA...AAAAAAAAAB>
Apr 09 12:59:38 plesk.moly.cl dovecot[4081]: service=imap, [email protected], ip=[::1]. Logged out rcvd=70, sent=657
Apr 09 12:59:41 plesk.moly.cl dovecot[4081]: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4369, secured, session=<AXtU8r1MWdYAA...AAAAAAAAAB>
Apr 09 12:59:42 plesk.moly.cl dovecot[4081]: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4373, secured, session=<gbFj8r1MXNYAA...AAAAAAAAAB>
Apr 09 12:59:44 plesk.moly.cl dovecot[4081]: service=imap, [email protected], ip=[::1]. Logged out rcvd=76, sent=546
Apr 09 12:59:46 plesk.moly.cl dovecot[4081]: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4376, secured, session=<8duj8r1MYtYAA...AAAAAAAAAB>
Apr 09 12:59:47 plesk.moly.cl dovecot[4081]: service=imap, [email protected], ip=[::1]. Logged out rcvd=38, sent=491
Apr 09 12:59:47 plesk.moly.cl dovecot[4081]: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4378, secured, session=<Z/Kz8r1MZNYAA...AAAAAAAAAB>
Apr 09 12:59:49 plesk.moly.cl dovecot[4081]: service=imap, [email protected], ip=[::1]. Logged out rcvd=44, sent=616
Apr 09 12:59:51 plesk.moly.cl dovecot[4081]: service=imap, [email protected], ip=[::1]. Logged out rcvd=257, sent=1074
Hint: Some lines were ellipsized, use -l to show in full.

I also restarted postfix service, but I still can't send emails. Error log shows (/usr/local/psa/var/log/maillog):

Code: 
Apr  9 12:59:31 plesk postfix/pickup[4160]: fatal: connect #11 to subsystem public/cleanup: No such file or directory
Apr  9 12:59:31 plesk postfix/smtpd[4171]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 12:59:32 plesk postfix/master[2164]: warning: process /usr/lib/postfix/pickup pid 4160 exit status 1
Apr  9 12:59:32 plesk postfix/master[2164]: warning: /usr/lib/postfix/pickup: bad command startup -- throttling
Apr  9 12:59:35 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4364, secured, session=<ioDy8b1MPNYAAAAAAAAAAAAAAAAAAAAB>
Apr  9 12:59:38 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=70, sent=657
Apr  9 12:59:41 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4369, secured, session=<AXtU8r1MWdYAAAAAAAAAAAAAAAAAAAAB>
Apr  9 12:59:41 plesk postfix/smtpd[4171]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 12:59:42 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4373, secured, session=<gbFj8r1MXNYAAAAAAAAAAAAAAAAAAAAB>
Apr  9 12:59:42 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 4171 exit status 1
Apr  9 12:59:42 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
Apr  9 12:59:44 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=76, sent=546
Apr  9 12:59:46 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4376, secured, session=<8duj8r1MYtYAAAAAAAAAAAAAAAAAAAAB>
Apr  9 12:59:47 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=38, sent=491
Apr  9 12:59:47 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=4378, secured, session=<Z/Kz8r1MZNYAAAAAAAAAAAAAAAAAAAAB>
Apr  9 12:59:49 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=44, sent=616
Apr  9 12:59:51 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=257, sent=1074
Apr  9 13:00:03 plesk postfix/smtpd[4408]: warning: connect #1 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:13 plesk postfix/smtpd[4408]: warning: connect #2 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:23 plesk postfix/smtpd[4408]: warning: connect #3 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:32 plesk postfix/pickup[4417]: warning: connect #1 to subsystem public/cleanup: No such file or directory
Apr  9 13:00:33 plesk postfix/smtpd[4408]: warning: connect #4 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:42 plesk postfix/smtpd[4419]: warning: connect #1 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:42 plesk postfix/pickup[4417]: warning: connect #2 to subsystem public/cleanup: No such file or directory
Apr  9 13:00:43 plesk postfix/smtpd[4408]: warning: connect #5 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:52 plesk postfix/smtpd[4419]: warning: connect #2 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:00:52 plesk postfix/pickup[4417]: warning: connect #3 to subsystem public/cleanup: No such file or directory
Apr  9 13:00:53 plesk postfix/smtpd[4408]: warning: connect #6 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:02 plesk postfix/smtpd[4419]: warning: connect #3 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:02 plesk postfix/pickup[4417]: warning: connect #4 to subsystem public/cleanup: No such file or directory
Apr  9 13:01:03 plesk postfix/smtpd[4408]: warning: connect #7 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:12 plesk postfix/smtpd[4419]: warning: connect #4 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:12 plesk postfix/pickup[4417]: warning: connect #5 to subsystem public/cleanup: No such file or directory
Apr  9 13:01:13 plesk postfix/smtpd[4408]: warning: connect #8 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:22 plesk postfix/smtpd[4419]: warning: connect #5 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:22 plesk postfix/pickup[4417]: warning: connect #6 to subsystem public/cleanup: No such file or directory
Apr  9 13:01:23 plesk postfix/smtpd[4408]: warning: connect #9 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:32 plesk postfix/smtpd[4419]: warning: connect #6 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:32 plesk postfix/pickup[4417]: warning: connect #7 to subsystem public/cleanup: No such file or directory
Apr  9 13:01:33 plesk postfix/smtpd[4408]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:42 plesk postfix/smtpd[4419]: warning: connect #7 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:42 plesk postfix/pickup[4417]: warning: connect #8 to subsystem public/cleanup: No such file or directory
Apr  9 13:01:43 plesk postfix/smtpd[4408]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:44 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 4408 exit status 1
Apr  9 13:01:44 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
Apr  9 13:01:52 plesk postfix/smtpd[4419]: warning: connect #8 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:01:52 plesk postfix/pickup[4417]: warning: connect #9 to subsystem public/cleanup: No such file or directory
Apr  9 13:02:02 plesk postfix/smtpd[4419]: warning: connect #9 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:02:02 plesk postfix/pickup[4417]: warning: connect #10 to subsystem public/cleanup: No such file or directory
Apr  9 13:02:12 plesk postfix/smtpd[4419]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:02:12 plesk postfix/pickup[4417]: fatal: connect #11 to subsystem public/cleanup: No such file or directory
Apr  9 13:02:13 plesk postfix/master[2164]: warning: process /usr/lib/postfix/pickup pid 4417 exit status 1
Apr  9 13:02:13 plesk postfix/master[2164]: warning: /usr/lib/postfix/pickup: bad command startup -- throttling
Apr  9 13:02:22 plesk postfix/smtpd[4419]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 13:02:23 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 4419 exit status 1
Apr  9 13:02:23 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
 
Hi Nicolas,

due to the fact, that you must have modified your postfix configuration files somehow, I recommend the switch to qmail and backwards to postfix, so that Plesk is able to restore default settings and configurations for postfix:

Code: 
plesk installer --select-product-id plesk --select-release-current --install-component qmail

afterwards

plesk installer --select-product-id plesk --select-release-current --install-component postfix
 
Thanks. I have only modified postfix after trying to make it work. (I only remember adding something to the "master.cf" file.

I runned both commands (installing qmail & then installing postifx), but the errors stills remains in the /usr/local/psa/var/log/maillog file:

Code: 
Apr  9 15:41:08 plesk postfix/smtpd[9744]: warning: connect #1 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:18 plesk postfix/smtpd[9744]: warning: connect #2 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:28 plesk postfix/smtpd[9744]: warning: connect #3 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:38 plesk postfix/smtpd[9744]: warning: connect #4 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:43 plesk postfix/smtpd[9752]: warning: connect #1 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:48 plesk postfix/smtpd[9744]: warning: connect #5 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:53 plesk postfix/smtpd[9752]: warning: connect #2 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:41:54 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9770, secured, session=<NLZwNsBMhZAAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:54 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=243, sent=1154
Apr  9 15:41:54 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9772, secured, session=<4MVxNsBMh5AAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:54 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=70, sent=657
Apr  9 15:41:54 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9774, secured, session=<OZx1NsBMjZAAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:54 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=76, sent=546
Apr  9 15:41:55 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9776, secured, session=<DQKFNsBMj5AAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:55 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=257, sent=1074
Apr  9 15:41:56 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9778, secured, session=<zK2PNsBMkZAAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:56 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=38, sent=491
Apr  9 15:41:56 plesk dovecot: imap-login: Login: user=<[email protected]>, method=DIGEST-MD5, rip=::1, lip=::1, mpid=9780, secured, session=<Y5KSNsBMk5AAAAAAAAAAAAAAAAAAAAAB>
Apr  9 15:41:56 plesk dovecot: service=imap, [email protected], ip=[::1]. Logged out rcvd=44, sent=616
Apr  9 15:41:58 plesk postfix/smtpd[9744]: warning: connect #6 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:03 plesk postfix/smtpd[9752]: warning: connect #3 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:08 plesk postfix/smtpd[9744]: warning: connect #7 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:13 plesk postfix/smtpd[9752]: warning: connect #4 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:18 plesk postfix/smtpd[9744]: warning: connect #8 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:23 plesk postfix/smtpd[9752]: warning: connect #5 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:28 plesk postfix/smtpd[9744]: warning: connect #9 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:33 plesk postfix/smtpd[9752]: warning: connect #6 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:38 plesk postfix/smtpd[9744]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:43 plesk postfix/smtpd[9752]: warning: connect #7 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:48 plesk postfix/smtpd[9744]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:42:49 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 9744 exit status 1
Apr  9 15:42:49 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
Apr  9 15:42:53 plesk postfix/smtpd[9752]: warning: connect #8 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:43:03 plesk postfix/smtpd[9752]: warning: connect #9 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:43:13 plesk postfix/smtpd[9752]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:43:23 plesk postfix/smtpd[9752]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr  9 15:43:24 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 9752 exit status 1
Apr  9 15:43:24 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
 
Hi Nicolas,

pls. what is the output of the command:
Code: 
postconf -d | grep mail_version

... and could you pls. add your postfix configuration files ( main.cf + master.cf ) as attachments for further investigations?

It might help as well to see the output of:
Code: 
stat /var/spool/postfix/
 
Hi,

postconf -d | grep mail_version
Code: 
mail_version = 2.11.3
milter_macro_v = $mail_name $mail_version

stat /var/spool/postfix/
Code: 
File: ‘/var/spool/postfix/’
  Size: 4096            Blocks: 8          IO Block: 4096   directory
Device: 811h/2065d      Inode: 22151185    Links: 22
Access: (0755/drwxr-xr-x)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2017-04-09 15:35:21.016342245 -0300
Modify: 2017-04-09 15:35:25.468342451 -0300
Change: 2017-04-09 15:35:25.468342451 -0300
 Birth: -

Link to master.cf and main.cf (I could not upload the files here, it says: "The uploaded file does not have an allowed extension." )

Thanks for your help ! By the way, this is my first time using Plesk. I installed a fresh new Debian server for it.
 
Hi Nicolas,

issues/errors/problems like
Nicolas said:
...
Apr 9 15:43:13 plesk postfix/smtpd[9752]: warning: connect #10 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr 9 15:43:23 plesk postfix/smtpd[9752]: fatal: connect #11 to subsystem /var/spool/postfix/private/proxymap: No such file or directory
Apr 9 15:43:24 plesk postfix/master[2164]: warning: process /usr/lib/postfix/smtpd pid 9752 exit status 1
Apr 9 15:43:24 plesk postfix/master[2164]: warning: /usr/lib/postfix/smtpd: bad command startup -- throttling
Click to expand...
normally point to the fact, that your postfix - packages are not completely installed or/and that your "master.cf" misses the entries for "postmap". But since I saw your "master.cf" ( you should now delete the files from your webspace for security reasons ), I can confirm, that your "master.cf" has no misconfiguration.

But your "main.cf" should be corrected. As you can see, there are no IPs set at "mynetworks":
Code: 
mynetworks = , 127.0.0.0/8 [::1]/128 186.67.26.179/32


In addition, pls. be informed, that there is no reverse entry for the IP "186.67.26.179", which should point to your FQDN, or your servername.server-hoster-domain.com. Pls. contact your server hoster or ISP ( Entel Chile S.a. ) - they should help you with this issue.



If you still experience issues/errors/problems as shown in your logs ( according to: "... /var/spool/postfix/private/proxymap: No such file or directory" ), pls. consider to RE-install postfix with the following commands over your command line ( logged in as user "root" over SSH ):

For Debian/Ubuntu - based systems:
Code: 
aptitude reinstall postfix postfix-pcre
or
Code: 
apt-get install --reinstall postfix postfix-pcre

​


Additional note: Yes, not all extensions are allowed here in the forum as attachments for good reasons. You should RENAME your files with the ending ".txt", before you upload them here. ;)
 
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