Mailbox is Full...

[willlangford]

Hello,
I started getting an interesting error today. I upgraded to 752 from 751 on friday, but starting today i havnt been getting email. it is getting rejected saying that the mailbox is full. anyone got any ideas?

Thanks,
~William

 

[ashleym]

I'm having the same problem.. Can send email, but can't receive it.

"Recipient's mailbox is full, message returned to sender. (#5.2.2)"

Any thoughts?

 

[ashleym]

Apparently the 7.5.2 upgrade set the mailbox quota for all of my accounts to 0 KBytes which was causing the email to bounce.

After setting the mailbox quota to Unlimited it fixed the problem.

Hope this helps you!

 

[willlangford]

i looked at some emails and the mailbox size was still set to unlimited. am i missing something?

 

[Ales]

Did you check in Plesk or the actual .qmail files on the server...?

We haven't upgraded any of our servers to 7.5.2 (too many bugs) so I can't check myself, but the correct numbers in Plesk's database don't always mean that it's really so...

 

[willlangford]

Originally posted by Ales
Did you check in Plesk or the actual .qmail files on the server...?

We haven't upgraded any of our servers to 7.5.2 (too many bugs) so I can't check myself, but the correct numbers in Plesk's database don't always mean that it's really so...

Nope, i just checked the gui. where are those files at, and what do i need to change?
thanks,
~William

 

[earlmred]

I had the same problem, you need to remove all of the @mbox.quota files to fix this problem. None of your email accounts will have quotas but they will work again.

find /usr/local/psa/home/vhosts -name '@mbox.quota' -exec rm {} \;

The above command will remove all of the @mbox.quota files.

Still looking to solve the problem of when clicking on domains under the admin interface, showing up blank ...

7.5.2 on FreeBSD 4.10-p5

 

[willlangford]

help.....

Im running redhat 9, and i am getting and error that the directory doesnt exist..
any ideas?
~William

 

[jprince]

Hello,
Support has a response/fix for both items.

Domains Blank:
for FreeBSD, they have replaced the file:
/usr/local/psa/admin/plib/class.DomainControlForm.php
I would assume a hotfix would be available to correct this.
Contact support for further info.

The Mailbox full issue:
Per support:
"I can remember we had such issue long time ago.
Mailboxes can be set to zero after upgrade from in old Plesk versions '0' means 'Unlimited', in Plesk 7 unlimited is '-1'"

The only way to fix it is to replace '0' with '-1' in Plesk base, remove qmail quota files and re-run mchk

1. update psa.mail table from mysql console:
   
   update mail set mbox_quota='-1'
   where postbox='true' and mbox_quota='0';
   
   
2. remove current quotas from mail accounts in qmail in shell (one line command!):
   
   find /var/qmail/mailnames/ -name @mbox.quota
   -maxdepth 3 -mindepth 3 | xargs rm -f
   
   [post edited/changed]
   For FreeBSD:
   find /usr/local/psa/qmail/mailnames/ -name @mbox.quota
   -maxdepth 3 -mindepth 3 | xargs rm -f
   [end edit/change]
   
3. run /usr/local/psa/admin/sbin/mchk -v to re-build quotas. Then restart qmail.
   [/list=1]

 

[Alasdair]

Hi John,

Would you be willing to post your new "/usr/local/psa/admin/plib/class.DomainControlForm.php" file? We contacted Sw-Soft about the issue however they haven't gotten back to us yet.

Thanks in advance for any help you can provide.

 

[jprince]

Hello,
FreeBSD Only..
The following file corrects the problem with
blank domains.
Note: While this file was provided to me by SW-Soft,
I am not sure it should be posted. I have made a request
to post this, and will await their answer.

If you feel you need this file, send an email to me
with your email address.
<click on profile to send me an email>

Cheers

 

[earlmred]

Originally posted by jprince
Hello,
FreeBSD Only..
The following file corrects the problem with
blank domains.
Note: While this file was provided to me by SW-Soft,
I am not sure it should be posted. I have made a request
to post this, and will await their answer.

If you feel you need this file, send an email to me
with your email address.
<click on profile to send me an email>

Cheers

Unfortunately this didn't fix my issue, I've contacted [email protected] but have yet to receive a reply.

 

[mOjO]

THANK YOU SO MUCH!

that worked the treat... however for some reason i got errors from mchk about my rpm database. so i ran an rpm --rebuilddb and after that it went through ok.

you saved me a LOT of frustration.

Originally posted by jprince
Hello,
Support has a response/fix for both items.

Domains Blank:
for FreeBSD, they have replaced the file:
/usr/local/psa/admin/plib/class.DomainControlForm.php
I would assume a hotfix would be available to correct this.
Contact support for further info.

The Mailbox full issue:
Per support:
"I can remember we had such issue long time ago.
Mailboxes can be set to zero after upgrade from in old Plesk versions '0' means 'Unlimited', in Plesk 7 unlimited is '-1'"

The only way to fix it is to replace '0' with '-1' in Plesk base, remove qmail quota files and re-run mchk

1. update psa.mail table from mysql console:
   
   update mail set mbox_quota='-1'
   where postbox='true' and mbox_quota='0';
   
   
2. remove current quotas from mail accounts in qmail in shell (one line command!):
   
   find /var/qmail/mailnames/ -name @mbox.quota
   -maxdepth 3 -mindepth 3 | xargs rm -f
   
   [post edited/changed]
   For FreeBSD:
   find /usr/local/psa/qmail/mailnames/ -name @mbox.quota
   -maxdepth 3 -mindepth 3 | xargs rm -f
   [end edit/change]
   
3. run /usr/local/psa/admin/sbin/mchk -v to re-build quotas. Then restart qmail.
   [/list=1]

 

[Rick]

I am having trouble with step one here.

Logging into the mysql console with the admin account is no problem but when I issue the command...

update mail set mbox_quota='-1'
where postbox='true' and mbox_quota='0';

I get an error that says...

ERROR 1046: No Database Selected

What am I doing wrong?

Rick

 

[Rick]

ok, nevermind, I figured it out.

Anyone following these instructions please note a slight change in the syntax...

update psa.mail set mbox_quota='-1'
where postbox='true' and mbox_quota='0';

I also got fatal errors on the rpm db and had to run a rebuild before step 3 would work...

rpm --rebuilddb

Thanks for the instructions, I would have fought this for days without them!

Rick