mailmng-server failed: Fatal error

richard`t · Nov 27, 2015

Hay,

I upgraded from 12 to 12.5.30 all went will until i did a restart.

All sites are on line and mail is working but if i try to login to the admin i get the following error.

ERROR: PleskUtilException
mailmng-server failed: Fatal error: plesk::Exc<&(plesk::ExecCmd::Failed(bool)), plesk::ExDefault>(Execution of /usr/sbin/postconf -d -h mail_version failed with return code 127.
Stderr is
/usr/sbin/postconf: error while loading shared libraries: libmysqlclient.so.16: cannot open shared object file: No such file or directory
)

Any helps good.

Thanks

UFHH01 · Nov 27, 2015

Hi richard`t,

did you notice the KB - article:

Admin panel shows error: "error while loading shared libraries: <some.file.name.so>: cannot open shared object file: No such file or directory" ( KB - article 120 923 )

richard`t · Nov 27, 2015

I just had a look and i do not have the sw directory. I created them, the etc is pointing to them but i am missing these files in the newly created dirs

/sw_libs.conf
/etc/ld.so.conf.d/sw_libs.conf

UFHH01 · Nov 27, 2015

Hi richard`t,

you might want to try out the Plesk self repair utility, to solve your issue:

Plesk Self Repair Utility ( online documentation: Administrator's Guide, Plesk 12.5 )

richard`t · Nov 27, 2015

I ran -Y and got the following error

https://gyazo.com/ac23bda2c60ca0673462057e548d31b9

Is this error ok?

UFHH01 · Nov 27, 2015

.... yes, the error itself is o.k. and Plesk detected the error.

Please consider READ the mentioned documentation:

...
By default, the utility returns error code 1 on completion if any ERROR level issues are detected, or error code 0 if all detected issues are of the WARNING level, or if no issues are detected at all.
...

Retry at least once or twice, to let Plesk repair the detected errors. ( The blinking cursor shows, that the repair procedure is still active! After completion, your command line will show again "[root@s18147502 ~]# " and you are able to type new commands )

Please note, that you will get error - logs as well for your repair procedures. You will find them at: "/var/log/plesk"

richard`t · Nov 27, 2015

Ok its still running i will report back if the issues is still present.

richard`t · Nov 28, 2015

I ran the repair 3 times now and I am still get the same error?

UFHH01 · Nov 28, 2015

Hi richard`t,

I would recommend to re-install the "sw-engine" and "plesk-platform-runtime". Due to the case of missing informations about your current operating system, I can't give you example commands.

richard`t · Nov 28, 2015

Ok can you give me the commands please?

UFHH01 · Nov 28, 2015

UFHH01 said:
Due to the case of missing informations about your current operating system, I can't give you example commands.

I really need this informations, because the commands vary and Plesk supports quite a lot of operating systems with Plesk 12.5, which you can see at "http://autoinstall.plesk.com/PSA_12.5.30/"

richard`t · Nov 28, 2015

12.5.30 cos6.build1205150826.19

UFHH01 · Nov 28, 2015

o.k.... you don't want to provide your CentOS 6 version ( I386 or x86_64 )... up to you... don't blame me, if the commands don't suit your needs and are not the correct ones for your system.

cd /root
mkdir -p /root/plesk/manual_inst
cd /root/plesk/manual_inst

wget http://autoinstall.plesk.com/PSA_12...time-1.0.1-centos6.892097.15021818.x86_64.rpm
wget http://autoinstall.plesk.com/PSA_12...engine-2.16.2-centos6.201510051436.x86_64.rpm

rpm -Uvh plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
rpm -Uvh sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

If you experience issues, like "package XXX is already installed", you could ignore such errors with the command:

rpm -ivh --replacepkgs plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
rpm -ivh --replacepkgs sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

If you experience issues, like "error: Failed dependencies", you could solve the issue by including the depending package within your installation.

Finally, I recommend at the end of your SUCCESSFULL installation of the above packages the follwing commands:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
yum clean all
yum update

If you experience issues/problems, please include the error, so that investigations are easier.

richard`t · Nov 28, 2015

2.6.32-504.12.2.el6.x86_64 #1 SMP Wed Mar 11 22:03:14 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: CentOS
Description: CentOS release 6.6 (Final)
Release: 6.6
Codename: Final

richard`t · Nov 28, 2015

Ok ran the first 2 commands

This one did not work -

rpm -Uvh sw-engine-2.16.2-centos6.201510051436.x86_64.rpm
error: open of sw-engine-2.16.2-centos6.201510051436.x86_64.rpm failed: No such file or directory

UFHH01 · Nov 28, 2015

richard`t said:
This one did not work -

rpm -Uvh sw-engine-2.16.2-centos6.201510051436.x86_64.rpm
error: open of sw-engine-2.16.2-centos6.201510051436.x86_64.rpm failed: No such file or directory

Please post the output of "ls -lah" from the current folder you are in, when performing the rpm - command.

richard`t · Nov 28, 2015

dr-xr-x--- 6 root root 4.0K Nov 28 21:08 .
dr-xr-xr-x 26 root root 4.0K Nov 27 20:06 ..
-rw------- 1 root root 1.3K Jul 11 2011 anaconda-ks.cfg
-rw-r--r-- 1 root root 145K Mar 30 2015 APC-3.1.5.tgz
drwxr-xr-x 2 root root 4.0K Nov 27 20:13 .autoinstaller
-rw------- 1 root root 5.6K Nov 28 21:15 .bash_history
-rw-r--r-- 1 root root 18 May 20 2009 .bash_logout
-rw-r--r-- 1 root root 176 May 20 2009 .bash_profile
-rw-r--r-- 1 root root 176 Sep 23 2004 .bashrc
-rw-r--r-- 1 root root 29 Nov 24 2014 created
-rw-r--r-- 1 root root 100 Sep 23 2004 .cshrc
-rw-r--r-- 1 root root 8.6K Jul 11 2011 install.log
-rw-r--r-- 1 root root 3.1K Jul 11 2011 install.log.syslog
-rw-r--r-- 1 root root 128K Jan 8 2013 kmod-e1000e-2.1.4-1.el6.elrepo.x86_64.rpm
-rw-r--r-- 1 root root 133K Sep 23 2013 kmod-e1000e-2.5.4-1.el6.elrepo.x86_64.rpm
-rw-r--r-- 1 root root 114K Sep 23 2013 kmod-igb-5.0.5-1.el6.elrepo.x86_64.rpm
drwxr-xr-x 37 root root 4.0K Nov 27 20:13 parallels
drwxr-xr-x 3 root root 4.0K Nov 28 21:02 plesk
-rw-r--r-- 1 root root 21K Aug 26 14:30 plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
-rw-r--r-- 1 root root 1.4K Nov 9 2004 RPM-GPG-KEY.art.txt
-rw-r--r-- 1 root root 1.7K May 28 2013 RPM-GPG-KEY.atomicorp.txt
drwxr-xr-x 3 root root 4.0K Apr 23 2015 setups
-rw-r--r-- 1 root root 0 Nov 27 19:55 sudo
-rw-r--r-- 1 root root 12M Oct 5 10:36 sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

Usage: rpm [-aKfgpWHqVcdilsKiv?] [-a|--all] [-f|--file] [-g|--group]
[-p|--package] [-W|--ftswalk] [--pkgid] [--hdrid] [--fileid]
[--specfile] [--triggeredby] [--whatrequires] [--whatprovides]
[--nomanifest] [-c|--configfiles] [-d|--docfiles] [--dump] [-l|--list]
[--queryformat=QUERYFORMAT] [-s|--state] [--nofiledigest] [--nomd5]
[--nofiles] [--nodeps] [--noscript] [--comfollow] [--logical]
[--nochdir] [--nostat] [--physical] [--seedot] [--xdev]
[--whiteout] [--addsign] [-K|--checksig] [--delsign] [--import]
[--resign] [--nodigest] [--nosignature] [--initdb] [--rebuilddb]
[--aid] [--allfiles] [--allmatches] [--badreloc]
[-e|--erase <package>+] [--excludedocs] [--excludepath=<path>]
[--fileconflicts] [--force] [-F|--freshen <packagefile>+] [-h|--hash]
[--ignorearch] [--ignoreos] [--ignoresize] [-i|--install] [--justdb]
[--nodeps] [--nofiledigest] [--nomd5] [--nocontexts] [--noorder]
[--nosuggest] [--noscripts] [--notriggers] [--oldpackage]
[--percent] [--prefix=<dir>] [--relocate=<old>=<new>]
[--replacefiles] [--replacepkgs] [--test]
[-U|--upgrade <packagefile>+] [--quiet] [-D|--define 'MACRO EXPR']
[-E|--eval 'EXPR'] [--macros=<FILE:...>] [--nodigest] [--nosignature]
[--rcfile=<FILE:...>] [-r|--root ROOT] [--querytags] [--showrc]
[--quiet] [-v|--verbose] [--version] [-?|--help] [--usage]
[--scripts] [--setperms] [--setugids] [--conflicts] [--obsoletes]
[--provides] [--requires] [--info] [--changelog] [--xml]
[--triggers] [--last] [--dupes] [--filesbypkg] [--fileclass]
[--filecolor] [--fscontext] [--fileprovide] [--filerequire]
[--filecaps]

UFHH01 · Nov 28, 2015

ah... I see your issue... you did "copy&paste" and so I will make it easier for your now, by pasting the command in code brackets:

As user root, please perform the commands:

Code:

cd /root
mkdir -p /root/plesk/manual_inst
cd /root/plesk/manual_inst

wget http://autoinstall.plesk.com/PSA_12.5.30/dist-rpm-CentOS-6-x86_64/engine/plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
wget http://autoinstall.plesk.com/PSA_12.5.30/dist-rpm-CentOS-6-x86_64/engine/sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

rpm -Uvh plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
rpm -Uvh sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

Next, I copy as well the other commands in code brackets, to avoid copy&paste - issues:

If you experience issues, like "package XXX is already installed", you could ignore such errors with the command:

As user root, please perform the commands:

Code:

cd /root/plesk/manual_inst
rpm -ivh --replacepkgs plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
rpm -ivh --replacepkgs sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

If you experience issues, like "error: Failed dependencies", you could solve the issue by including the depending package within your installation.

Finally, I recommend at the end of your SUCCESSFULL installation of the above packages the follwing commands:

As user root, please perform the commands:

Code:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components

yum clean all
yum update

richard`t · Nov 28, 2015

Ok it all ran OK.

I had to go with

cd /root/plesk/manual_inst
rpm -ivh --replacepkgs plesk-platform-runtime-1.0.1-centos6.892097.15021818.x86_64.rpm
rpm -ivh --replacepkgs sw-engine-2.16.2-centos6.201510051436.x86_64.rpm

As it did say it was installed. I did a server restart as well.

Still getting an error on the login page

mailmng-server failed: Fatal error: plesk::Exc<&(plesk::ExecCmd::Failed(bool)), plesk::ExDefault>(Execution of /usr/sbin/postconf -d -h mail_version failed with return code 127.
Stderr is
/usr/sbin/postconf: error while loading shared libraries: libmysqlclient.so.16: cannot open shared object file: No such file or directory
)

UFHH01 · Nov 28, 2015

Hi richard`t,

richard`t said:
mailmng-server failed: Fatal error: plesk::Exc<&(plesk::ExecCmd::Failed(bool)), plesk::ExDefault>(Execution of /usr/sbin/postconf -d -h mail_version failed with return code 127.
Stderr is
/usr/sbin/postconf: error while loading shared libraries: libmysqlclient.so.16: cannot open shared object file: No such file or directory
)

Going back to investigations, please use the following commands:

Code:

sudo yum install mlocate
sudo /etc/cron.daily/mlocate.cron

Afterwards, please post the output of the commands:

Code:

locate libmysqlclient.so.16

ldd /usr/sbin/postconf

mailmng-server failed: Fatal error

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