Resolved [MailQueueList.Filter.Status.maildrop] since last update of Plesk Email Security

[Polli]

Server operating system version

Debian 12.9

Plesk version and microupdate number

18.0.67

Hi

Since the last update of Plesk Email Security there are strange entries in the email queue. These mails are not delivered despite being marked green. I can only empty the queue to remove the entries. I cannot select them. What is going wrong here?

 

[AYamshanov]

Hi,

This feature (screen) is provided by the Log Browser extension (not Plesk Email Security); they should not interfere with each other. But in any case, it looks like there is a problem or even several. Let's try to debug them.

> [MailQueueList.Filter.Status.maildrop]
It sounds like we missed some locale; I will report a bug.


> [...] These mails are not delivered despite being marked green. [...]
I have checked what maildrop means,

The "maildrop" queue​

Messages that have been submitted via the Postfix sendmail(1) command, but not yet brought into the main Postfix queue by the pickup(8) service, await processing in the "maildrop" queue. Messages can be added to the "maildrop" queue even when the Postfix system is not running. They will begin to be processed once Postfix is started.
(c) Postfix Bottleneck Analysis

I agree; it should not be "green." I am also going to report this bug to the team.


But why the emails are not delivered? Could you please check to see if Postfix is running on the server?

 

[Polli]

Thanks for looking into it. Postfix is running and I'm sending mails with my clients. But these issue is new. Some mails are in the queue, but just a few. Maybe this is from the update 18.0.67 or the last update to Plesk Email Security. I'm not sure.

Can someone please put these thread to the right forum if it's wrong here.

 

[Polli]

I´ve now removed Plesk Mail Security and the error still persist. So it is not the extension as you mentioned.

 

[AYamshanov]

@Polli, the bug is confirmed and identified with ID EXTPLESK-6366.
I believe the fix will be released with the next update for the Log Browser extension.

I´ve now removed Plesk Mail Security and the error still persist. So it is not the extension as you mentioned.

The bug is not in Plesk Email Security, it is in the Log Browser extension.

 

[Sebahat.hadzhi]

An update, which fixes the issue with the incorrectly displayed “Sent” status was released today. If you have automatic updates enabled (and already run Plesk version 18.0.68) this update should be installed automatically overnight. Plesk Obsidian 18.0.68:

If the panel.ini mailQueue.serverWide setting is set to true and Postfix is stopped, emails sent with the sendmail command are no longer incorrectly displayed with the “Sent” status and the [MailQueueList.Filter.Status.maildrop] locale key, instead of the actual text, in Tools & Settings > Mail Queue. (EXTPLESK-6366)

Thank you for reporting the bug, @Polli .

 

[Polli]

I think there is a new bug in the log browser. See the screenshot attached.

 

[Sebahat.hadzhi]

Thank you for the report, @Polli . Forwarded to our team for a further review.

 

[Sebahat.hadzhi]

Confirmed as Log browser bug with ID EXTPLESK-8770. I can't provide any ETA at the moment. Thank you once again for reporting it!