Hi!
My plesk pannel 11.5 is configured to auto update.
I tried to connect many times, sometimes the left panel doesnt show and I only see {NAV} or something like this.
I cannot use no one resource, 'cause when I click it, the login screen pop up to me! Never stop buggin me...
If I try to re-update, I recieve this message:
Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: The requested URL returned error: 404
In my panel, I have a messa that say me to download the log and submit to support... the log show it:
Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3:
Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type
Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3:
Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
Anyone can help me?
Thanks
My plesk pannel 11.5 is configured to auto update.
I tried to connect many times, sometimes the left panel doesnt show and I only see {NAV} or something like this.
I cannot use no one resource, 'cause when I click it, the login screen pop up to me! Never stop buggin me...
If I try to re-update, I recieve this message:
Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: The requested URL returned error: 404
In my panel, I have a messa that say me to download the log and submit to support... the log show it:
Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)
Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3:
Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type
Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3:
Could not resolve host: autoinstall-win.pp.parallels.com; No data record of requested type
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
Anyone can help me?
Thanks