Hello All:
I have had my new server for a few weeks, now. I am ready to take the plunge and migrate my accounts from my old CPanel server. According to the migration documentation, I CAN migrate emails but not user accounts - I can live with this.
So, last night, I moved 30 sites. All seems to be good EXCEPT, NONE of the email accounts can be accessed through my user's mail clients (Outlook, etc).
When I add a NEW email account in the user's CP, it DOES work, so I know the settings are correct.
I stumbled across this article earlier... I think it is suggesting that Parallels currently CANNOT import email accounts from CPanel!
THEN WHY DOES THE DOCUMENTATION SAY YOU CAN?
Seriously, I have over a hundred hours into this product, I've read all of the documentation, I've spent the money on the new server, and now I find I cannot move my client's accounts without having each of them (many who are really computer illerterate) get into their client's and change their password?
PLEASE tell me there's a solution!
BTW, even CHANGING the password on a migrated account fails - the only way to offer email is to create a NEW account from within the user CP.
Please, Igor, don't tell me to read the manual - I have, and it says I CAN do this.
I have had my new server for a few weeks, now. I am ready to take the plunge and migrate my accounts from my old CPanel server. According to the migration documentation, I CAN migrate emails but not user accounts - I can live with this.
So, last night, I moved 30 sites. All seems to be good EXCEPT, NONE of the email accounts can be accessed through my user's mail clients (Outlook, etc).
When I add a NEW email account in the user's CP, it DOES work, so I know the settings are correct.
I stumbled across this article earlier... I think it is suggesting that Parallels currently CANNOT import email accounts from CPanel!
THEN WHY DOES THE DOCUMENTATION SAY YOU CAN?
Seriously, I have over a hundred hours into this product, I've read all of the documentation, I've spent the money on the new server, and now I find I cannot move my client's accounts without having each of them (many who are really computer illerterate) get into their client's and change their password?
PLEASE tell me there's a solution!
BTW, even CHANGING the password on a migrated account fails - the only way to offer email is to create a NEW account from within the user CP.
Please, Igor, don't tell me to read the manual - I have, and it says I CAN do this.