Migrated from Plesk 7.6 to 9.5 and more emails tagged as SPAM

[domisupport]

Hi,

We just migrated Plesk for Windows 7.6 to 9.5.2 and more real emails are marked as SPAM and whitelists doesn't seem to be working, I added a few domains and I still get the emails as SPAM.

I know that I'm running different version of spamassassin and it may happen that more real emails are tagged as SPAM, but I want to know why and why whitelists doesn't work.

Does someone already had this problem?

How can I do to debug "spamassassin"? So I can go to the logs and see what's going on.

Windows 2003 Server R2
Plesk for Windows 9.5.2
MailEnable Standard 4.23
Perl v5.8.8 built for MSWin32-x86-multi-thread
Plesk SpamAssassin 3.3.1


Thanks.

Carlos
www.domidot.net

 

[IgorG]

Did you tried Train spamassassin feature?

Also seems that all rules in spam assassin are enabled. The rules are stored in the folder

C:\Parallels\Plesk\Additional\SpamAssassin\rules

By default there are no files with rules. The name of files with rules begins from a digit (like 10_default_prefs.cf)

As long as all rules are enabled then it is not wonder that some of them affect the score. In this case I see to ways to make it work:
1. Reset the rules to default ones.
2. Reset score of the rules which you counter not valid to zero.

To reset the score of a rule it needs to define it file

C:\Parallels\Plesk\Additional\Perl\site\etc\mail\spamassassin\local.cf

For example reset rule DOS_OE_TO_MX add this line

score DOS_OE_TO_MX 0

Then it needs to restart Plesk Management service.