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Migrated from Plesk 7.6 to 9.5 and more emails tagged as SPAM

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by domisupport, Jul 29, 2010.

  1. domisupport

    domisupport Guest

    0
     
    Hi,

    We just migrated Plesk for Windows 7.6 to 9.5.2 and more real emails are marked as SPAM and whitelists doesn't seem to be working, I added a few domains and I still get the emails as SPAM.

    I know that I'm running different version of spamassassin and it may happen that more real emails are tagged as SPAM, but I want to know why and why whitelists doesn't work.

    Does someone already had this problem?

    How can I do to debug "spamassassin"? So I can go to the logs and see what's going on.

    Windows 2003 Server R2
    Plesk for Windows 9.5.2
    MailEnable Standard 4.23
    Perl v5.8.8 built for MSWin32-x86-multi-thread
    Plesk SpamAssassin 3.3.1


    Thanks.

    Carlos
    www.domidot.net
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Did you tried Train spamassassin feature?

    Also seems that all rules in spam assassin are enabled. The rules are stored in the folder

    C:\Parallels\Plesk\Additional\SpamAssassin\rules

    By default there are no files with rules. The name of files with rules begins from a digit (like 10_default_prefs.cf)

    As long as all rules are enabled then it is not wonder that some of them affect the score. In this case I see to ways to make it work:
    1. Reset the rules to default ones.
    2. Reset score of the rules which you counter not valid to zero.

    To reset the score of a rule it needs to define it file

    C:\Parallels\Plesk\Additional\Perl\site\etc\mail\spamassassin\local.cf

    For example reset rule DOS_OE_TO_MX add this line

    score DOS_OE_TO_MX 0

    Then it needs to restart Plesk Management service.
     
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