Migration extension does not transferring all data

[orenk]

Hi
I am trying to migrate from
older server 2008r2 with plesk 12.0.18#75
to newer server 2012r2 plesk 12.5.30#20
migration extension ver. 1.7.3
the migration process transfer the customer details only, without the subscription, data, domains, etc...

When initiating a subscription transfer,
1. I select the customers' domain manually from the source
2. It shows me a warning about webmail client (atmail does not exists in plesk 12.5, it will use Harode Instead)
Then I continue the migration.
3. the migration process ends successfully, but it only created the customer, without the domain.
4. When checking the LOG file, it says that there were no subscriptions to transfer (0 of 0)
**** Start of log file (relevant section) ****
[2016-02-02 16:08:50][INFO] The report was saved into the file D:\..
[2016-02-02 16:08:50][INFO] ******************** Summary ********************
[2016-02-02 16:08:50][INFO] Operation finished successfully for 0 out of 0 subscriptions
To verify that the transfer completed correctly, run 'panel-migrator test-all config.ini'.
This command will check the operation of web, mail, DNS, database, FTP/SSH/RDP services for each transferred domain.
**** end of log file ****



See attached pictures.
Any ideas ?

 

[Aleksey Filatev]

Hello!

Could you please check list of objects to migrate in this file:

<PLESK_DATA_DIRECTORY>\var\modules\panel-migrator\sessions\<SESSION_NAME>\migration-list

Where PLESK_DATA_DIRECTORY could be retrived by following reg query: "HKLM\SOFTWARE\Plesk\PSA Config\Config" /v PRODUCT_DATA_D /reg:32

Do you see selected domain in migration-list file? Does it commented (with # symbol at the left)?

 

[orenk]

Hi.
only the first line is commented.
the file is 4 lines long. I copy-paste it for you.

this is the content of the "migration-list" file (for another account I tried to migrate)
(I replaced some letters with '$', this char does not really exists in the file)

**** start of "migration list" ****

# Admin subscriptions and customers
Customer: f$$$$l
Plan: 250Mb HD
f$$$$$.com

**** End of "migration-list" *****

 

[Aleksey Filatev]

Looks like domain f$$$$$.com could not be dumped on source Plesk server for some reason. To proof it need to check content of raw source dump, stored in migation session directory. Dump file contains private data, could you please provide it to me via private conversation?

 

[orenk]

sloved:
looks like plesk 12 (on the source server), somehow, started to upgrade itself to plesk 12.5, but it was stopped in the middle of the process due to unknown reason.
after rebooting and upgrade both servers (Source&Destination) to the same latest version (12.5), the problem has been solved.
after upgrading, some website were getting PHP errors, because PHP version was changed (from 5.5 to 5.2) on all subscriptions.
migration is working well now.