Issue Moving Document Root location

Johannes Kingma · Apr 13, 2020

After moving the Document root to another folder and updating the Hosting settings accordingly the website is no longer accessible, even after waiting for about 60min.

What additional steps are required when the document root is moved?

HTML:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<title>Default PLESK Page</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta http-equiv="Cache-Control" content="no-cache">
<link rel="stylesheet" type="text/css" href="default.css"/>
</head>

<body>

<div class="body">

<div class="content">
<div class="message">
      <h1>This website is temporarily unavailable</h1>
</div>
</div>
</body>
</html>

markduk2018 · Apr 13, 2020

Hi Johannes,

Please see the following documentation:

Defining a Custom Document Root

By default, Plesk sets the httpdocs directory as the Document Root directory for all hosted domains. However, many mo...

docs.plesk.com

This should help you get on track. What did you set/change the document root to?

Thanks.

Johannes Kingma · Apr 13, 2020

Thanks, yes that is so simple you'd think nothing can go wrong. But it doesn't work for us. The site is not available after being moved. Not immediately not after 15min and not after a 24 hours. So there must be missing something in that description.

In order to get or production server working we had to add a .htaccess in the httpsdocs folder:
In Plesk
dwh.domain.com:> website at httpsdocs/dwh/ (sanity check, clicking on the link gets me to the proper folder)
This did not work without a .htaccess in /httpsdocs

Code:

RewriteEngine on
RewriteCond %{REQUEST_URI} !dwh/
RewriteRule ^(.*)$ /dwh/$1

a staging version
dwh2.domain.com : website at httpsdocs/dwh2/ (also checks out), not .htacess needed
this url works fine, it has its own .htacess primarily to have product pretty permalinks

a developement version
dwh-php7.domain.com : website at httpsdocs/dwh-php7/ (checks out fine)
the url does not work proper. The href and src link point to /httpsdocs/dwh/dwh-php7/ The additional '/dwh' probably stemming from the htaccess in /httpsdocs

It seems that Document root settings are being ignored for production. I cannot experiment with the production site as it is in production but removing the .htaccess in /httpsdocs renders the production site unavailable.

(before you try: there is not a single WordPress site on this hoster)

Issue Moving Document Root location

Johannes Kingma

Basic Pleskian

markduk2018

New Pleskian

Defining a Custom Document Root

Johannes Kingma

Basic Pleskian

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