Resolved Multi-Factor Extension does not appear in the list of extensions.

[Krammig]

Server operating system version

Windows Server 2016

Plesk version and microupdate number

18.0.76

Following the instructions, there is no Multi-Factor Extension in the list of extensions on my Windows Plesk Obsidian 18.0.67 system.

Am I missing something ?

Thanks

 

[AYamshanov]

Hi!

Due to the lack of details, it is difficult to advise. I have checked on Windows 2019 with Plesk 18.0.67; the extension is here, and nothing special action is required. Do you use a Plesk admin account? Do you have any custom settings in the Plesk panel.ini file? Any related errors in Plesk logs?

 

[Krammig]

Hi!

Due to the lack of details, it is difficult to advise. I have checked on Windows 2019 with Plesk 18.0.67; the extension is here, and nothing special action is required. Do you use a Plesk admin account? Do you have any custom settings in the Plesk panel.ini file? Any related errors in Plesk logs?


View attachment 27873

Appreciate the reply.

Attached is a screen shot of my extensions screen. From what I have read the Multi-Factor Authentication should be there as a default, however for whatever reason it does not seem to be on my system. Odd.
There is nothing special about my system. No mods. No error messages or log errors etc either

 

[AYamshanov]

What about the "My Extensions" tab? It will show the extensions that have been installed on your system.

Anyway, since you can't find the extension through the search field, I still suspect something was customized; let's check two guesses. To do so, examine the `panel.ini` file for the next options...

• The MFA extension is not blocklisted; see Extensions Catalog,

[extensions]
blacklist = ...

• The Extension Catalog does not use a custom feed for the extension; see Reselling Extensions

[extensions]
catalog.url = ...

 

[Krammig]

What about the "My Extensions" tab? It will show the extensions that have been installed on your system.

Anyway, since you can't find the extension through the search field, I still suspect something was customized; let's check two guesses. To do so, examine the `panel.ini` file for the next options...

• The MFA extension is not blocklisted; see Extensions Catalog,

[extensions]
blacklist = ...

• The Extension Catalog does not use a custom feed for the extension; see Reselling Extensions

[extensions]
catalog.url = ...

Thanks again for the follow up.

It turns out there was no plesk.ini file.
Also under My Extensions there was no MFA either.

I ended up tracking down the following solution which worked for me.

https://support.plesk.com/hc/en-us/articles/12377121473943-Installing-updating-or-removing-extensions-in-Plesk-fails-file-segments-is-not-readable

Rebuilding the Catalog did the trick.

Thanks for the support.
Cheers