Resolved Unable to back up extension. Unable to find row in Modules table.

[paolotrombini25]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

18.0.70 Update #3

Hello,

I'm encountering an issue when Plesk attempts to create a backup. The following error is displayed:

<message severity="warning">
    <description>Unable to back up extension. Error: Failed to exec backup_restore_helper: Exit code: 1: Unable to find row with id 199 in Modules table.</description>
</message>

It appears that a module is missing or not properly registered in the database.

Could you please assist in identifying and resolving this issue?

Thank you,
Paolo

 

[Sebahat.hadzhi]

Hello, Paolo. Is that the full error message? Isn't the extension causing the issue mentioned in the message as well? If it's unclear, please check var/log/plesk/PMM/backup-timestamp/backup.log. Once you identify the extension, please try reinstalling it. Afterward, run the following command to repair the database:

plesk repair db

I hope that helps.

 

[paolotrombini25]

Hello, Paolo. Is that the full error message? Isn't the extension causing the issue mentioned in the message as well? If it's unclear, please check var/log/plesk/PMM/backup-timestamp/backup.log. Once you identify the extension, please try reinstalling it. Afterward, run the following command to repair the database:

plesk repair db

I hope that helps.

Thanks for the reply.
From the log I see this:

[2025-07-19 15:45:07.967|15829] INFO: Repository '/usr/local/psa/var/modules/imunify360/': Initializing...
[2025-07-19 15:45:07.968|15829] INFO: Repository '/usr/local/psa/var/modules/imunify360/': Initialized
[2025-07-19 15:45:07.968|15829] INFO: Repository '/var/lib/psa/dumps': Pack  from /usr/local/psa/var/modules/imunify360/ to backup_ext_imunify360_2507190216.tzst. Additional files count: 0. Split size: -1
[2025-07-19 15:45:07.987|15829] INFO: ENV[LANG]=en_US.UTF-8
[2025-07-19 15:45:07.987|15829] INFO: Executing utility: /usr/lib64/plesk-9.0/sw-tar --create --file - --ignore-failed-read --warning no-file-changed --use-compress-program pzstd\ -5 --verbatim-files-from --anchored --files-from /usr/local/psa/PMM/tmp/pmm-ru-cd-includes-AV30FR
[2025-07-19 15:45:08.160|15829] INFO: The utility succesfully executed.
[2025-07-19 15:45:08.160|15829] INFO: backup-archiver finished. Exit code: 0
[2025-07-19 15:45:08.621|15845] ERR [panel] Unable to find row with id 199 in Modules table.
[2025-07-19 15:45:12.256|15886] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-info --session-path=/usr/local/psa/PMM/sessions/2025-07-19-021326.472 --dump-file-specification=backup_info_2507190216.xml --with-feedback
[2025-07-19 15:45:12.256|15886] INFO: Repository '/var/lib/psa/dumps': Initializing...

It is not clear what extension it is

 

[Sebahat.hadzhi]

Thank you for the update. Does repairing the database with plesk repair db make any difference?

 

[paolotrombini25]

Thank you for the update. Does repairing the database with plesk repair db make any difference?

Thanks for the reply. We've tried it and will check next week to see if the issue is resolved during the full backup.

Paolo

 

[paolotrombini25]

Thank you for the update. Does repairing the database with plesk repair db make any difference?

The problem has been solved. Thanks!