Issue Unable to back up extension. Unable to find row in Modules table.

[paolotrombini25]

Server operating system version

CentOS Linux 7.9.2009 (Core)

Plesk version and microupdate number

18.0.70 Update #3

Hello,

I'm encountering an issue when Plesk attempts to create a backup. The following error is displayed:

<message severity="warning">
    <description>Unable to back up extension. Error: Failed to exec backup_restore_helper: Exit code: 1: Unable to find row with id 199 in Modules table.</description>
</message>

It appears that a module is missing or not properly registered in the database.

Could you please assist in identifying and resolving this issue?

Thank you,
Paolo

 

[Sebahat.hadzhi]

Hello, Paolo. Is that the full error message? Isn't the extension causing the issue mentioned in the message as well? If it's unclear, please check var/log/plesk/PMM/backup-timestamp/backup.log. Once you identify the extension, please try reinstalling it. Afterward, run the following command to repair the database:

plesk repair db

I hope that helps.