Issue MX record there but not active

[Aiden530]

Hi All,

Im trying to receive my emails on my g suite, currently i am receiving and sending emails fine on my webmail account however in the g suite i am only able to send emails but am not able to receive them.

Is anyone able to point me in the right direction on what i need to look at? In my plesk i have configured the DNS settings for G Suite but when checking with whatsmydns it is still pointing to a different DNS .

Thank in advance

 

[Bitpalast]

Is your Plesk server the authoritative nameserver of the domain or are other servers listed in the domain as authoritative? (Please actually check it using a tool like centralops.net, don't rely on that you think your Plesk server is the one.)

 

[Aiden530]

No it seems the authoritative is contabo.net

 

[Bitpalast]

Then you need to change the nameservers in the domain to your own nameservers. Otherwise the entries that you are doing in your own nameservers won't take effect.

 

[Sunilkumar]

Hi Aiden,
Please check your record google and webmails record. If a webmail record exists, then remove the webmail record and keep only the Google MX record.