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My Computer Restart when i access the Control Panel.........................

Discussion in 'Plesk for Windows - 8.x and Older' started by Shahbaz, May 13, 2006.

  1. Shahbaz

    Shahbaz Guest

    Dear Experts
    Important issue come to our notice. It seems problem with plesk control panel. Whenever we or our users try to access Plesk control panel we gave user name and password for plesk and attempt to login our server went down same time within seconds.Plesk user face these errors on plesk....
    Fatal error: Run-Time error: Can't decrypt password in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 217

    Fatal error: Unable to change the user (Plesk Administrator) password: (1722) The RPC server is unavailable. in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 2297

    Fatal error: Unable to change the user (Plesk Administrator) password: (1726) The remote procedure call failed. in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 2297

    Fatal error: Unhandled exception in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 2297

    The following error is shown on screen of Windows Server 2003 and i am also pasting error...........

    The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORTY\SYSTEM. Shutdown will begin in 58 seconds. Shutdown message: The system process ‘C:\windows\system32\lsass.exe’ terminated unexpectedly with status code -1073741819. The system will now shut down and restart.

    I am also attaching the file and remember i have Lates Antivirus of F-Secure ,Clamwin and also Windows Updates.

    I think this is Plesk Bug


  2. vekna

    vekna Guest

    It can be only virus works. The family of Lsass viruses can block works some antiviruses. I think you should try to boot server in safe mode and scan it with special (free) utilities from kaspersky or DrWeb.
  3. Shahbaz

    Shahbaz Guest

    I already Scan My System...........

    Thanx vekna
    I already Scan My PC with Dr Web,FSecure,Kaspersky Labs Scanner but problem exists..........One of my Friend told me its due to Acronis see this link


    Acronis is not install on my pc ..........Your Kind help in this matter will be highly appreciated......

    Again thanx vekna

    M.Shahbaz Riaz
  4. OlegB

    OlegB Guest

  5. Phils

    Phils Guest

    My computer does not restart but I´ve got the same error:

    Fatal error: Can't decrypt password in C:\Program Files (x86)\SWsoft\Plesk\admin\plib\common_func.php3 on line 217

    when I try to access Plesk via my browser.

    Anybody know a solution ?
  6. Shahbaz

    Shahbaz Guest

    I think this new Bug of Plesk......................

    Dear Phils
    I think this is new bug and may be PLESK donot know about this Bug.Some Virus Corrupt Files that use PLesk.Plesk Should Launch Utility or Fix Tool for this.....May be in Future Launch this kind of Utility or Fix.

    Boss I Scan the System with all Antiviruses but problem still.................Now i am Installing Plesk on my New Server because Plesk donot have Solution and My Clients are Crying so now solution is to Reinstall OS and Plesk..........But in Future Plesk may be Launch Fix Tool.


    M.Shahbaz Riaz
  7. Henrique

    Henrique Guest

    Same issue and same explanation by OlegB

    I have the same issue in my server. Everytime I need to do something on plesk, I got this errors (plesk and windows) and windows goes down. Already scanned my system for viruses with major AVs and runned remotion tools.

    This started after installing the last plesk patch.

    SW ppl, please look forward for some resolution on this and stop blaming virus. At least 2 of us have the same problem and no viruses at all.
  8. Shahbaz

    Shahbaz Guest

    Dear Henrique

    You know I purchased my New Server.And i know Plesk People Will fix this error when new Virus Attack on server.And One Important Think My Plesk is not Updated....

  9. dynaweb

    dynaweb Guest

    Re: Same issue and same explanation by OlegB

    Same problem here. Latest Plesk installed on server 2003. Accessing Plesk appears to bring down the server. Disabling Plesk service appears to somewhat stabilize the system. Why would that be?

    This is a VERY serious problem out of the blue :(
    Any fix for this yet?
  10. dynaweb

    dynaweb Guest


    I tried a few different virus scanners with no luck and finally had SW Soft help me. Here was their solution for me:
    This shows very positive for both plesk and drweb. Great service and thanks to them and Layeredtech for helping fix!