Issue Never updated (See 'Build/Update' on awstats_setup.html page)

[PeterKi]

Server operating system version

Ubuntu Linux 22.04.1 LTS

Plesk version and microupdate number

plesk obsidian 18.0.51 WebAdmin Edition

My server has awstats installed from the plesk module installer but when I check the usage statistics it is completely empty.
At the top it says:

Last Update:

Never updated (See 'Build/Update' on awstats_setup.html page)

But where is the awstats_setup.html page??
A search on "awstats" or "awstat_setup" on the plesk search box does not show any results.

 

[Maarten]

The Awstats statistics are located in this directory:
/var/www/vhosts/system/domain.com/statistics/webstat-ssl

The statistics are updated daily by the "Plesk Daily Maintainance scripts":

https://support.plesk.com/hc/en-us/articles/12377063217431-What-is-Plesk-Daily-Maintenance-script

To update the stats manually, run this command:
# plesk daily -f ExecuteWebStatistics

 

[PeterKi]

I have 2 domains and your answer helped me to get the web statistics for one of it working.
The other domain still shows the "Never updated .." message.

 

[Maarten]

Is Awstats enabled for the other domain in "Hosting Settings"?

 

[PeterKi]

Yes, it is enabled for both domains.
All the checkboxes on both domains are set the same and have the AWStats set.

 

[Maarten]

I'm not sure why this is not working for that other domain.

Can you check if there is a symlink to the current month in /var/www/vhosts/system/domain.com/statistics/webstat-ssl:

drwxr-xr-x. 2 root root  4096 Apr  1 03:23 2023-03
drwxr-xr-x. 2 root root  4096 Apr  5 12:31 2023-04
-rw-r--r--. 1 root root 12181 Apr  2 03:26 awstats032023.domain.com-https.txt
-rw-r--r--. 1 root root  8942 Apr  5 12:31 awstats042023.domain.com-https.txt
lrwxrwxrwx. 1 root root     7 Apr  5 12:31 current -> 2023-04
-rw-r--r--. 1 root root   457 Apr  5 12:31 index.html
-rw-r--r--. 1 root root   937 Apr  5 12:31 nav.html

Can you also check the time and date of the files in that directory? Do they change when you run the plesk daily script?

 

[PeterKi]

yes, the link is there for both of the domains.

 

[PeterKi]

I re-ran
plesk daily -f ExecuteWebStatistics
and the timestamps on the html files in the "current" directory all got updated.
Nonetheless, on the linked "index.html" page it still says "Never Updated.."

 

[PeterKi]

I found old threads which deal about the same problem but also without a solution.

awstats does not generate statistics for all domains

hi i upgraded successfully from plesk 8.2 to 8.3. on some domains, the new awstats runs correctly and generates reports. but, unfortunately, on some domains i don't get any results, but the following message: Statistics for: domain-name Awstats Web Site Last Update: Never updated (See...

talk.plesk.com

Awstats not updating for one domain

Hi guys I have a problem with awstats with one domain. The other domain I check was ok the stats are there. I have plesk 11.0.9 Update #60 on a windows server 2008 R2 The fisrt thing I found why the stats stop to work is the awstats.domain.com.conf was not present in the...

talk.plesk.com

 

[Maarten]

It could be a caching issue. Did you try to reload the page?

If that doesn't work, does the current/index.html contain the statistics you were expecting to see?

 

[PeterKi]

I did clear the cache and I even did open the stat page with another browser (chrome instead of my usual firefox) but the problem persisted.
The statistics are all at '0' for the current month as well as for the previous months.
I guess that this is in-line with the "Never updated.."
I also tried /opt/psa/admin/sbin/statistics --calculate-one -d my2ndDom
and /opt/psa/admin/sbin/statistics --generate-domain-webstat -d my2ndDom
but no change.

 

[Maarten]

Can you check the logrotation for that domain:
Logs -> Log Rotation

Is it enabled, and does it have any logs from the past?

 

[PeterKi]

Yes, it is enabled and it contains logs from the past weeks.

 

[Maarten]

I would suggest you contact Plesk Support Team to have a closer look at your server:

https://support.plesk.com/hc/en-us/articles/12388090147095

You can still get Plesk Support if your license does not include Plesk support. It's free for the first month.

 

[PeterKi]

Thank you for the hint and for your time