New licence key?

[adamluz]

I upgraded to plesk 8.3.0 on the first updates around Dec 7th, after the pulled the update and returned it, it says there are updates again. I am trying to update and get

Error: Installation could not be started: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support..

but I already have 8.3 so....? how could my key not be working? It works for the updates 2 weeks ago...

 

[cshopper]

I Have The Same Error!

I HAVE THE SAME ERROR!

this is my logfile:
Autoinstaller 3.3.0 (build at 2007-12-15 17:40 svn rev. 92085) started at (timezone CET) Thu Dec 27 12:03:07 2007
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_8_3_0 [email protected] --install-component=psa-autoinstaller --no-daemon

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_name=Linux os_vendor=CentOS version=5 arch=i686 environment=
Final opsys (with overriding) is: os_name=Linux os_vendor=CentOS version=5 arch=i686 environment=
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 100% done.
Downloading the file sitebuilder.inf3: 57%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
release PLESK_8_3_0 is actual
release SB_4_1_0 is actual
Select best build of PLESK_8_3_0 for current OS
First fit build is current best: PSA_8.3.0/plesk-8.3.0-cos5-i386.inf3
Select best build: finally choised PSA_8.3.0/plesk-8.3.0-cos5-i386.inf3
Downloading the file PSA_8.3.0/plesk-8.3.0-cos5-i386.inf3: 12%..100% done.
repository: Get brief packages info for all sources
Detecting installed product components.
Component base: mode upgrade, installed=1198058712, available=1198598491
Component psa-autoinstaller: mode up2date, installed=1197719330, available=1197719330
Component php5: mode upgrade, installed=1190087809, available=1197990158
Component postgresql: mode up2date, installed=1178667724, available=1178667724
Component vault: mode up2date, installed=1197611869, available=1197611869
Component docs: mode up2date, installed=1197989994, available=1197989994
Component ppwse: mode up2date, installed=1197990040, available=1197990040
Component api: mode upgrade, installed=1197989685, available=1198598498
Component pmm: mode upgrade, installed=1197989579, available=1198598501
Component sb-publish: mode up2date, installed=1179887960, available=1179887960
Component sbm: mode up2date, installed=1197800663, available=1197800663
Component cf-support: mode up2date, installed=1197990082, available=1197990082
Component miva: mode up2date, installed=1197990095, available=1197990095
Component mod-bw: mode up2date, installed=1194490362, available=1194490362
Component asp: mode up2date, installed=1197990145, available=1197990145
Component java: mode up2date, installed=1198083226, available=1198083226
Component mod_python: mode up2date, installed=1168104591, available=1168104591
Component ruby: mode up2date, installed=1197990088, available=1197990088
Component fcgi: mode up2date, installed=1179829184, available=1179829184
Component psa-firewall: mode up2date, installed=1197989700, available=1197989700
Component psa-vpn: mode up2date, installed=1197989981, available=1197989981
Component psa-fileserver: mode upgrade, installed=1197989678, available=1197989678
Component sshterm: mode up2date, installed=1197989560, available=1197989560
Component watchdog: mode up2date, installed=1197990052, available=1197990052
Component cs-gs: mode install, installed=0, available=1197989693
Component battlefield: mode install, installed=0, available=1197990021
Component bf2: mode install, installed=0, available=1197990079
Component mailman: mode up2date, installed=1197990073, available=1197990073
Component kav: mode install, installed=0, available=1197990110
Component drweb: mode up2date, installed=1197989634, available=1197989634
Component spamassassin: mode up2date, installed=1197990148, available=1197990148
Component rblsmtpd: mode up2date, installed=1197989713, available=1197989713
Component backup-ded: mode upgrade, installed=1197990063, available=1198598495
Component atis: mode up2date, installed=1194936875, available=1194936875
Component de-DE-locale: mode install, installed=0, available=1197985473
Component ja-JP-locale: mode install, installed=0, available=1197985485
Component es-ES-locale: mode install, installed=0, available=1197985476
Component ru-RU-locale: mode install, installed=0, available=1197985488
Component fr-FR-locale: mode install, installed=0, available=1197985479
Component it-IT-locale: mode up2date, installed=1197985482, available=1197985482
Component zh-CN-locale: mode install, installed=0, available=1197985491
Component zh-TW-locale: mode install, installed=0, available=1197985494
Need key update for component base from version 1.0.0-cos5.build83071218.19 to '8.0'
Downloading the file PSA_8.3.0/plesk_getkeyinfo.sh: 100% done.
Exchanging information with licensing server.base
Ask KA server for key update: product=PleskLogin current key number=PLSK000159770014 to version=1.0.0
Warning: your license key for the base component cannot be upgraded.
ERROR: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support.

 

[MaximumX]

I had installed prior to the pull back also, when I tried doing the update after the release again I recieved the same errors.

I restored my Plesk back to 8.2 via VZ backup and then went in and reinstalled with no problems.

It looks like something in the original release may be causing an issue.

 

[lvalics]

As a workaround you can use autoinstaller from console (/usr/local/psa/admin/sbin/autoinstaller). It will say something like "Warning: your license key for the base component cannot be upgraded." Do you want to continue?
It's just a cosmetic warning
just type "Yes" and the update will be installed.

 

[adamluz]

Thank you lvalics, your method worked.

 

[kram@]

Failed dependencies

I just ran the updater and got the following errors.
Any suggestions?

error: Failed dependencies:
psa = 8.2.1 is needed by (installed) psa-migration-manager-8.2.1-cos4.build82070918.10.i586
psa = 8.2.1 is needed by (installed) psa-backup-manager-8.2.1-cos4.build82070918.10.i586
psa = 8.2.1 is needed by (installed) psa-api-8.2.1-cos4.build82070918.10.noarch
psa = 8.2.1 is needed by (installed) psa-api-rpc-8.2.1-cos4.build82070918.10.noarch
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

 

[biznesshosting]

I just ran the updater and got the following errors.
Any suggestions?

error: Failed dependencies:
psa = 8.2.1 is needed by (installed) psa-migration-manager-8.2.1-cos4.build82070918.10.i586
psa = 8.2.1 is needed by (installed) psa-backup-manager-8.2.1-cos4.build82070918.10.i586
psa = 8.2.1 is needed by (installed) psa-api-8.2.1-cos4.build82070918.10.noarch
psa = 8.2.1 is needed by (installed) psa-api-rpc-8.2.1-cos4.build82070918.10.noarch
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

sounds like you didnt pick all the comparable options to upgrade ....

try to un-install those rpms manually and reinstall once more after the update...

 

[unika]

Regarding the licemse key issue:

if you upgraded Plesk via Updater:

As a workaround you can set IGNORE_KEY_ERRORS variable in the enviroment Plesk Control Panel runs with. It can be done with adding IGNORE_KEY_ERRORS=yes line into start1 procedure of /etc/init.d/psa file. Then Plesk Updater running from Plesk Control Panel will ignode such key errors.

In case you used autoinstaller refer to this article:
http://kb.swsoft.com/en/3543

Good Luck!

 

[phpInfo]

Battlefield License key

I have a server at the Planet with a licensed version of plesk 100 domains. I installed Battlefield 2 game server module and it is saying: Error: This module requires that you install a license key, when I try to activate it.

How do I get a license, I have searched high and low.

Paul

 

[CFHCOMP]

You can purchase the Plesk Game Server Module under addons from plesk for $199

 

[bibliopegist]

And here is what I got, any ideas?
Plesk and operating system packages will be downloaded and saved to the
directory '/root/swsoft'.

Required disk space: 1090.59 Mb.

Available disk space: 396.61 Mb.

 

[GravuTrad]

http://kb.swsoft.com/en/3543

 

[phpInfo]

Battlefield 2 license

I have a server at the Planet with a licensed version of plesk 100 domains. I installed Battlefield 2 game server module and it is saying: Error: This module requires that you install a license key, when I try to activate it.

How do I get a license, I have searched high and low.

Paul

So I have to pay $199 to run a module that is already installed?? That doesn't make sense, this comes with the Plesk version 100 domains, server installed, it just says requires another license key.