No backup after update #52

[SventeHof]

Hi,

you can activate a Domain with: /usr/local/psa/bin/domain --on domain.xxx

and deactivate the automatic Backup ;-)

 

[TairkH]

Hi,

you can activate a Domain with: /usr/local/psa/bin/domain --on domain.xxx

and deactivate the automatic Backup ;-)

same here on all machines the backup will hang.

 

[laarmanict]

I'm having the exact same problem on my server running CentOS release 6.3 (Final) x86_64.
Running the command:

 /usr/local/psa/bin/pleskbackup domains-name <domain> --split=256M --skip-logs --output-file=/backup/20130526/pleskbackup-<domain>.nl-20130526.bak

will result in multiple pleskbackup processes, all running the plesk_agent_manager

/usr/bin/perl /usr/local/psa/admin/bin/plesk_agent_manager domains-name --owner-uid=00000000-0000-0000-0000-000000000000 --owner-type=server --split=268435456 --session-path=/usr/local/psa/PMM/sessions/2013-05-26-120441.675 --output-file=/backup/20130526/pleskbackup-<domain>-20130526.bak <domain>

Running the command in debug mode (-vvvv) will show pmmcli retrieving the task status, but the tasks is never finished.

[3619]: 10:58:02 DEBUG Execute: /usr/local/psa/admin/bin/pmmcli --get-task-status 3621
[3619]: 10:58:03 DEBUG The get task status is executed with errorcode '0'
[3619]: 10:58:03 DEBUG The pmmcli output:<?xml version="1.0" encoding="UTF-8"?>
<response>
    <errcode>0</errcode>
    <data>
        <task-status task-id="3621">
            <working>
                <dumping total-accounts="0" completed-domains="0" completed-accounts="0" total-domains="1">
                </dumping>
            </working>
        </task-status>
    </data>
</response>

Domains [0/1]

Running the plesk_agent_manager manually will give the following output, but will then wait.

1+0 records in
1+0 records out
31457280 bytes (31 MB) copied, 0.203521 s, 155 MB/s

 

[David Aguilar]

Hi,

same problem here. It's happening with plesk 10 or plesk 11 , some databases can't be backed-up. ( I try directly migration command to dump SQL and works without problems ), database is not corrupted. Some other databases can migrate/backed-up.

I've seen this fail also:

[root@server herramientas]# /usr/local/psa/bin/pleskbackup domains-name --verbose -debug xxx.com
Domains [0/1]
Domains [0/1]
Domains [0/1]
Domains [0/1]
-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2013-05-26-155550.375/migration.result">
<object name="xxx.com" type="domain">
<object name="a4ceramic" type="mysql">
<message id="17e42bad-deee-4a3c-80a4-a715496ced0c" severity="error" code="msgtext">
<description>Failed to execute backup of mysql database 'a4ceramic'</description>
</message>
<message id="89857a04-5f28-46a6-87bf-6c9886a037b2" severity="error" code="msgtext">
<description>Failed to pack files backup_a4ceramic_1_1305261555 in /var/lib/psa/dumps/domains/a4ceramic.com/databases/a4ceramic_1 [ 71134513152 bytes free of 78851880960 bytes total on mount point 0]</description>
</message>
</object>
</object>
</execution-result>
-------------- End print backup log hire --------------

I can't migrate , even back up a single domain with databases. If domain hasn't any database it migrates without problem

 

[eerieQuarkdoll]

This is happening for me, starting after MU52. The process appears to be hanging during a mysql dump which i see unchanging in ps:
/usr/bin/mysqldump --defaults-extra-file=/tmp/filesGhJTf -h localhost -u admin -P 3306 --quick --quote-names --add-drop-table --default-character-set=utf8 --set-charset XXX-_XXX_wp

If i execute this command from my shell, it runs quickly and correctly.

 

[David Aguilar]

This is happening for me, starting after MU52. The process appears to be hanging during a mysql dump which i see unchanging in ps:
/usr/bin/mysqldump --defaults-extra-file=/tmp/filesGhJTf -h localhost -u admin -P 3306 --quick --quote-names --add-drop-table --default-character-set=utf8 --set-charset XXX-_XXX_wp

If i execute this command from my shell, it runs quickly and correctly.

Yes ! Exact, the same behaviour. I hope someone from Parallels read this ASAP

 

[SventeHof]

I send Parallels a Message via Facebook & Twitter and now i will report this Bug via Parallels Website ..

Actually I wanted to migrate to a server this weekend ;-(

 

[Oliver Meyer]

Same here,

started after #52 on all our servers (centos 6.4).

I noticed that there is not a single '.discovered' directory in the whole backup directory anymore (/var/lib/psa/dumps/).

[23:18:41|INFO: 2642:p.log] Get discovered names
[23:18:41|INFO: 2642:p.log] Search object dirs
[23:18:41|INFO: 2642:p.log] Search object dirs
[23:18:41|INFO: 2642:p.log] Search object dirs
[23:18:41|INFO: 2642:p.log] Search object dirs
[23:18:41|INFO: 2642:p.log] Search object dirs
[23:18:41|INFO: 2642:p.log] '.discovered' directory for 'domain' '7b122095-b3b9-4839-9dfa-804420eb9798' not found
[23:18:41|INFO: 2642:p.log] pmm-ras finished. Exit code: 0

Btw. why is the exit code = 0 (success)?

Best regards,

Olli

 

[IgorG]

We will check it and I inform you with results soon.

 

[IgorG]

Guys, please attach zip with following logs:

Whole directory /usr/local/psa/PMM/, /usr/local/psa/admin/logs/panel.log and /var/log/sw-cp-server/error_log

 

[SventeHof]

i can´t attach a file, if i try it, i get an empty Screen ..
Can you give me an email address?

 

[IgorG]

We are working on this issue right now. I will inform you with results.

 

[SventeHof]

MU#53 is released ;-)

 

[IgorG]

MU#53 is released ;-)

Yes, this issue is fixed in MU#53 - http://kb.parallels.com/116173

 

[SventeHof]

There is no Info, that the migration and transfer Problem has been fixed! Is this also fixed?

 

[IgorG]

There is no Info, that the migration and transfer Problem has been fixed! Is this also fixed?

Yes. It is fixed too.

 

[igraf]

Yes, this issue is fixed in MU#53 - http://kb.parallels.com/116173

I continued problem that, i get several emails on a server reboot.
-> see image

Cronjob for Backup is okay.

 

[paco68]

Also the cron for users doesn't work after 52 upgrade !
After updateing to 53 , I restart my server and I testing the cron for users. Not work !!!
Please check this too !

UPDATE - after granted shell access to the user, the cron start to work !

 

[HirschmannM]

hello,na Update on 53 is still an error

Can not allocate memory for xmlSchemaParse

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2013-05-27-162205.394/migration.result">
<message id="3b76530b-da03-4f87-8bf0-50ceb1f5c45e" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="c1f124d5-8b97-49bb-8a6b-aedfaf3fab06" severity="error" code="CheckDump">
<description>The dump have been invalidated by check-dump operation</description>
</message>
</execution-result>

LG Mario

 

[David Aguilar]

Hi,

backup throws this error:

Unable to find Backup dump object

0: backup.abstract-repository.item.php:58
__backup__abstract_repository__item->getDump()
1: backup.abstract-repository.item.restore.php:33
__backup__abstract_repository__item__restore->accessItem(string 'GET', NULL null)
2: UIPointer.php:595
UIPointer->access(string 'GET')
3: plesk.php:45

Anyway, MYSQL backup is right in place

regards,

UPDATE: Migration now works OK