Forwarded to devs No password reset for additional admin accounts

[Kaspar]

Username:

TITLE

No password reset for additional admin accounts

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

CentOS 7.9, Plesk 18.0.41

PROBLEM DESCRIPTION

When using the "Forgot your password?" feature on the login-screen for a "Additional administrator account" no reset email is send. So an additional administrator who forgot his/her password is unable to reset it.

Looking at Tools & Settings > Task Manager shows

SUCCESS

2022-02-02 15:09:11

reset-password

Looking at Tools & Settings > Action Log shows

2022-02-02 15:09:11

123.123.123.123

Password reset request

Login Name: '' → testuser Reset using: '' → Username ...

There is no reference in the mail log of a password reset mail.

STEPS TO REPRODUCE

1. Create a "Additional administrator account"
2. Logout of Plesk
3. Go to login-screen, click "Forgot your password?" link
4. Fill in email address or user name from the additional administrator account created a step 1

ACTUAL RESULT

No email received to reset password.

EXPECTED RESULT

Get an email to reset password.

ANY ADDITIONAL INFORMATION

Thanks to user @JohnBos for noticing this bug.

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

Since Plesk Onyx, the option to reset the password via email was disabled for the Plesk administrator accounts for security reasons: https://support.plesk.com/hc/en-us/articles/360017069199

The bug PPPM-12977 is already created to improve such behaviour: The email should be sent with information that password for Plesk administrators cannot be reset for security reasons and instructions on how to reset it correctly.
No ETA is available for its implementation now.

 

[Kaspar]

Thats good to know, thank you.