no SFTP access to new user

[mnsauer]

Hello,

I use Plesk 11.5.30 on my vServer. I created a new domain with a new web user and /bin/bash (chroot) setting. I can't login with a SFTP connection to this domain only normal FTP connection works. With existing users I don't have this problem. Do you know where the problem is?
Thank you for your help.

best regards
martin sauer

 

[UFHH01]

Hi mnsauer,

do you probably use Ubuntu 12.04 on your server? Then this KB - article might interest you:

SFTP does not work for primary domain user with chrooted shell on Ubuntu 12.04 ( KB - article 114 756 )
​

If this is not your case, please add some log - entries, which point to your issue/problem for further investigations.

Parallels Plesk Panel for Linux services logs and configuration files ( KB - article 111 283 )​