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Twitter- Server operating system version
- CentOS Linux 7.4.1708
- Plesk version and microupdate number
- 18.0.59
hello,
I have Plesk Obsidian Version 18.0.59 CentOS Linux 7.4.1708 in a Virtual server in Hetzner. Since yesterday nothing work at all.
1. Sites although that they have SSL Let's encrypt and wordpress or a static page loads only the default page of Plesk.
2. Extensions section doesn't load and shows internal server error (please try again)
3. Page for updates doesn't load at all
4. Firewall was disappeared from security section
5. Master FTP account and User FTP accounts doesn't work
6. Try to issue a new Let's encrypt SSL but shows error "Could not obtain directory: cURL error 6: Could not resolve host: acme-v02.api.letsencrypt.org;"
7. General Plesk is very very very slow
I don't know if that matters but yesterday Hetzner updated the network model for cloud servers. Since yesterday in the morning our server just wasn't reachable. Either from plesk or SSH even ping didn't work. After some tries today with a friend we succeed to access Plesk page.
Please if you have any ideas to solve all this problems reply because it is very critical for us.
Keep in your mind that we are not advanced users of SSH
Regards
Mvasilia
I have Plesk Obsidian Version 18.0.59 CentOS Linux 7.4.1708 in a Virtual server in Hetzner. Since yesterday nothing work at all.
1. Sites although that they have SSL Let's encrypt and wordpress or a static page loads only the default page of Plesk.
2. Extensions section doesn't load and shows internal server error (please try again)
3. Page for updates doesn't load at all
4. Firewall was disappeared from security section
5. Master FTP account and User FTP accounts doesn't work
6. Try to issue a new Let's encrypt SSL but shows error "Could not obtain directory: cURL error 6: Could not resolve host: acme-v02.api.letsencrypt.org;"
7. General Plesk is very very very slow
I don't know if that matters but yesterday Hetzner updated the network model for cloud servers. Since yesterday in the morning our server just wasn't reachable. Either from plesk or SSH even ping didn't work. After some tries today with a friend we succeed to access Plesk page.
Please if you have any ideas to solve all this problems reply because it is very critical for us.
Keep in your mind that we are not advanced users of SSH
Regards
Mvasilia
