Question notification about delayed licence update

[Thomas Weiland]

I get every month a mail, that my license could not be updated, but no specific error message is in the mail.
When I update the key using the webinterface, it works fine. But it is not working automatically. I receive the mail every day. After a few days I update it always over web.

In the panel.log I found this:
ERR [panel] keyUpdate Result desc: Not valid XML. no element found
ERR [panel] KeyUpdate Result desc: cURL cannot communicate with license server: https://ka.plesk.com:5224/xmlrpc (195.214.233.80): Server returned nothing (no headers, no data)(52)
cURL cannot communicate with license server https://ka.plesk.com:5224/xmlrpc (): Couldn't resolve host name(6)


Is this a known issue, or is there a workaround for this?

I use Plesk Ony 17.5.3 Update #20 on Debian 8.9

On a second machine running CentOS I don't get this message, there the key will be updated automatically.

 

[IgorG]

This looks like a known problem. Have you checked KB - Cannot install license key: cURL cannot communicate with license server ?

 

[Thomas Weiland]

Hi,
Telnet to ka.plesk.com port 5224 works fine! Firewall is not active - not on the VM or on the host.